City Island Yoga Holidays

We had such a wonderful stay at the Hyatt Herald Square in New York—it truly exceeded all our expectations! From the moment we arrived, Taion at the front desk made us feel so welcome with his warmth and professionalism (my kids are still talking about him!). I know this hotel had some bad reviews about the elevators in the past, but during our stay both were in service and super fast. The hotel itself is very well maintained, with cozy, quiet rooms and a beautiful rooftop to enjoy. The location couldn’t be better—right in the perfect spot for exploring the city. We loved every moment of our stay and will definitely be coming back, both to see Taion and to enjoy more of this amazing city!

The property was in a great location walkable to many attractions. Close to a subway station. The rooms were nice a little outdated. Very uncomfortable pillows. We only used housekeeping for one day and they did not throw out our empty water bottles. We had a Kierig coffee maker never brought clean mugs or paper cups or new coffee pods. The concierge Mary was extremely helpful and so kind!

The Moore knows exactly what it is trying to do: understated elegance on a quiet street in Chelsea. It delivers everything you need from a stay in New York City!

Great location with easy access to a range of metro lines to head uptown to Museum Mile. Front of house team were exceptional and the bar/cafe was a huge highlight in the mornings

The only thing I was a bit turn off that is no concierge or anyone to assist you after 11:00 pm but everything else was perfect.

It could be better .. curtains ran down. Small bathroom. Great housekeeping.

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

Rooms are not comfortable…no space for personal items or grooming etc. poor lighting ..do not provide coffee or water in lobby.

Nice hotel in the upper west side.

Need to have better elevator service that’s a major problem

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

It was such an amazing stay. It was in a great location. Found our new favorite hotel to stay at in the city.

It’s location, really enjoyed that. The shade was broken in our room and the beds were OK.

There is no “on-site” parking, but there is a parking lot just down the street where the hotel discounts guests for parking here. I was at Sohotel for three days and the total was $98 to leave my car there for the weekend. Not terrible considering parking fees or getting towed/Scratched and whatnot.