South Brooklyn Yoga Holidays

Hotel was clean and staff was amazing. Had an issue with our shower door not opening and they had it fixed as quickly as possible. Every member of the staff was amazing and helpful. Rooms were nice and cleaned well every day, Breakfast was a good plus and the coffee was spot on!

Customer Service is outstanding

Conveniently located near everything

everything was great

Hotel is in a central location for activities

everything was great

Customer Service is outstanding

great time thank you

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

everything was great

Hotel was clean and staff was amazing. Had an issue with our shower door not opening and they had it fixed as quickly as possible. Every member of the staff was amazing and helpful. Rooms were nice and cleaned well every day, Breakfast was a good plus and the coffee was spot on!

Walls are thin, lot of noise from outside or when somebody is in loo - else it was good, small cozy, good hotel bar and food options outside. Its super i Uptown though near columbia univ, luckily i had a car to go midtown and downtown.

It is a great location if you are a first timer to New York. It’s walking distance to time square and all Broadway shows. We stayed in the standard rooms and it was a little average for room standards but comfortable enough. Also the hotel didn’t have a gym, we had to use another hotel. But overall, the staff was helpful and price was reasonable.

Clean room but small