Pasman Island Waterpark Holidays

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

The resort was beautiful, and we had a very peaceful stay. The restaurant options are limited, but what they offered was good, and the staff were so friendly. There is a little convenience store on the property if you want further food options. I had thought there was a gym, but there is only an outdoor workout area. Overall, if you like being remote in a peaceful setting far from the crowds, this place is great.

The hotel is a children's paradise. The staff, young people from all over Europe, are eager and attentive, excellent with kids.

The resort was beautiful, and we had a very peaceful stay. The restaurant options are limited, but what they offered was good, and the staff were so friendly. There is a little convenience store on the property if you want further food options. I had thought there was a gym, but there is only an outdoor workout area. Overall, if you like being remote in a peaceful setting far from the crowds, this place is great.

Wow amazing! Best villa ever.

The hotel has a great location, good food, wonderful breakfast, fantastic pool! It is well worth staying at the HRZ!!

Wow amazing! Best villa ever.

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Had great communication with staff on arrival for check-in. Room was clean and well maintained. Centrally located with lots of shops and restaurants nearby. Only negative is bedroom did not have air conditioning unit. There was a fan but the living area was much cooler. Would definitely recommend and would be a repeat guest.