Zippers Waterpark Holidays

One of the best hotel stays I have experienced. I don’t say this often but I would definitely return when visiting Mexico again. The experience was nearly perfect. Additional comments below are to help improve future experiences. The concierge’s lack the motivation to share the night life were limited. We leaned about the places we asked about after our experiences. I had a dinner and a restaurant that had nightlife starting an hour later. It was disappointing that we didn’t know there was entertainment. Mainly a concierge could’ve advised a different dinner time so we could’ve enjoyed the entertainment. The rooms were accommodating with all the amenities, but the small detail finishes were a little rough. The staff was amazing. The hotel is very lucky to have a staff they have. I’ve never experienced such a friendly staff before. They are so kind, accommodating and friendly. But it was one staff member out of the 50 we interacted with that was a bit abrasive.

Great staff, food and vacation!

Amazing staff but the property is run down.

So when we got there we were sold on the upgraded VIP charge. We bought it. What was not explained to us was that some of the restaraunts included in that access were randomlu closed. Also that the menu items supposedly featured no longer were. The other thing is that the property itself shuts down rather early for the most part around 9pm. All in all I would not stay there again and wouldnt advised anyone else to. On the other hand the staff was very friendly overall!

The resort is beautiful, the restaurant options are great, and the amenities were endless. We stayed for a full week with a large group and had a great time. I didn’t rate the resort a five because the service was inconsistent; we had a few inconveniences and staff did not handle the situation appropriately until we pushed for attention. The staff at the coffee shop were rude to me, and the service could be a bit slow at the restaurants. I enjoyed my time here but compared to Hyatt Ziva, we’d return there over this resort next time we visit Cabo.

We are regular guests. We have always had an exceptional experience.

Great friendly and attentive staff. Service at all facilities and restaurants was a wonderful experience. I appreciated the spacious feel of the 2 bedroom villa, it was perfect for our family of 4. I will definitely be recommending this resort to family and friends.

This property is one of the best locations in Cabo San Lucas. The resort is beautiful. Combine these things with an amazing resort staff and you really have something special.

So when we got there we were sold on the upgraded VIP charge. We bought it. What was not explained to us was that some of the restaraunts included in that access were randomlu closed. Also that the menu items supposedly featured no longer were. The other thing is that the property itself shuts down rather early for the most part around 9pm. All in all I would not stay there again and wouldnt advised anyone else to. On the other hand the staff was very friendly overall!

Amazing staff but the property is run down.

The resort is beautiful, the restaurant options are great, and the amenities were endless. We stayed for a full week with a large group and had a great time. I didn’t rate the resort a five because the service was inconsistent; we had a few inconveniences and staff did not handle the situation appropriately until we pushed for attention. The staff at the coffee shop were rude to me, and the service could be a bit slow at the restaurants. I enjoyed my time here but compared to Hyatt Ziva, we’d return there over this resort next time we visit Cabo.