Costa Ballena Waterpark Holidays

My wife and I loved this hotel, we stayed half board for 5 nights. The gardens are beautiful, the food at the Buffett is delicious, staff are friendly and helpful. The food in dinner Buffett had a daily these and the quality was beyond any other hotels I have stayed at in Europe. There are 5 pools and plenty of sun beds. You can get great cocktails in the hotel bars. You can walk to the beach where there are several other bars. After 5 days we are very relaxed and happy we booked this hotel.

Nice resort style hotel. Excellent pool. Close to zahara. Decent gym. Breakfast great. A couple of annoying things: 1. Parking cost 20 euro per day. This is a lot in my opinion. Plenty of parking options just outside of the hotel. No one mentioned the cost of parking to us on arrival. 2. Costs of drinks at the bar. A tiny bottle of water and a soft drink was 7.40. Feels expensive. The have “special” beds around the pool that are almost always empty yet they are taking a lot of prime space. Personally I am not a big fan of dividing hotel guests into different classes when all staying in the same hotel. But for some this might be a plus. Those are small things. Overall the hotel is lovely and rooms are decent size and the facilities are very good

Amazing staff. Incredible food and beautiful resort. Gym is small needs more equipment but I think they are working on it

Amazing staff. Incredible food and beautiful resort. Gym is small needs more equipment but I think they are working on it

My wife and I loved this hotel, we stayed half board for 5 nights. The gardens are beautiful, the food at the Buffett is delicious, staff are friendly and helpful. The food in dinner Buffett had a daily these and the quality was beyond any other hotels I have stayed at in Europe. There are 5 pools and plenty of sun beds. You can get great cocktails in the hotel bars. You can walk to the beach where there are several other bars. After 5 days we are very relaxed and happy we booked this hotel.

Excellent place to stay! Clean and very convenient!

I have stayed at this hotel previously but this time we were left disappointed. The property had not communicated to Expedia that rooms have window overlooking the interior. We were allocated a room overlooking the lobby which was extremely noisy - the soundproofing did not not work at all. We very quietly and politely told a receptionist that we liked the room however expected a room overlooking the exterior. The 'experienced' receptionist interrupted that there were no such rooms except for 'superior' rooms, which was not plausible as there are six floors in the hotel. The attitude was very passive-aggressive and remained so till our check out. The receptionist responded 'superior' rooms cost additional 20EUR per night. When I said that was fine, the reply was that 'we should have a think about it and when EVEN once we decide, then there is no guarantee a room is available' !! We are baffled at the defensive response given we were very calm during the discussion. We left the matter at that since the general attitude was off-putting. There pool is dated, the lobby is crowded with commercials and the hosts came across as over pressured in all departments. One kind receptionist Joao, went out of his way to print our bus tickets. Breakfast was a fine spread - minus the general service.

Nicely refurbished hotel in centre of the ancient centre

We had a lovely stay and would stay again and recommend to friends and family.

I have stayed at this hotel previously but this time we were left disappointed. The property had not communicated to Expedia that rooms have window overlooking the interior. We were allocated a room overlooking the lobby which was extremely noisy - the soundproofing did not not work at all. We very quietly and politely told a receptionist that we liked the room however expected a room overlooking the exterior. The 'experienced' receptionist interrupted that there were no such rooms except for 'superior' rooms, which was not plausible as there are six floors in the hotel. The attitude was very passive-aggressive and remained so till our check out. The receptionist responded 'superior' rooms cost additional 20EUR per night. When I said that was fine, the reply was that 'we should have a think about it and when EVEN once we decide, then there is no guarantee a room is available' !! We are baffled at the defensive response given we were very calm during the discussion. We left the matter at that since the general attitude was off-putting. There pool is dated, the lobby is crowded with commercials and the hosts came across as over pressured in all departments. One kind receptionist Joao, went out of his way to print our bus tickets. Breakfast was a fine spread - minus the general service.