Isle Royale Waterpark Holidays

Yes all was really well organised

Staff was cool, the rooftop is really nice. The bites are very delicious. The restaurant in the lobby is ok I'm not a burger person but the options are good.The only issue housekeeping is not that consistent to maintain room unless I called front desk the receptionist would assure that room would be put together. I remembered I had an issue being charged twice through a third party and charged in person. Front desk manager Brandon was very professional and made sure that I was refunded the portion owed to me. Just make sure if booking through a 3rd party be sure to submit that iternary to front desk to avoid what I've gone through. Other than that it's a nice hotel to visit and or stay.

Staff was very easy to work with and helpful. Room was large for NYC!

Staff was awesome and helpful

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

We had a phenomenal stay at the Langham from check in to check out. Everything we needed, they went above and beyond to meet us. Turndown service is impeccable as well. Would not hesitate to stay again!

Staff was cool, the rooftop is really nice. The bites are very delicious. The restaurant in the lobby is ok I'm not a burger person but the options are good.The only issue housekeeping is not that consistent to maintain room unless I called front desk the receptionist would assure that room would be put together. I remembered I had an issue being charged twice through a third party and charged in person. Front desk manager Brandon was very professional and made sure that I was refunded the portion owed to me. Just make sure if booking through a 3rd party be sure to submit that iternary to front desk to avoid what I've gone through. Other than that it's a nice hotel to visit and or stay.

Staff was very easy to work with and helpful. Room was large for NYC!

Room was clean shower was clean staff were attentive

Yes all was really well organised

Very pleasant staff. Room clean and spacious. Nice and central for shopping, restaurants, sightseeing etc.

Courteous and helpful staff. Clean, great amenities