Heidiland Waterpark Holidays

Very good location. Pet friendly.

Our family of five stayed at Beatenberg Hotel & Spa for five nights, and overall it was an excellent experience that we would happily repeat. Originally, we had booked a Family Suite via Expedia that could accommodate all five of us. As a precaution, we contacted the hotel directly prior to arrival, only to be informed that the reservation details from Expedia had not been properly transmitted and that the Family Suite could not be secured. Since the stay had already been prepaid, this was obviously concerning. What truly impressed us was how the hotel handled the situation. After discussing the matter directly with the hotel team, they kindly offered an alternative solution: two Junior Suites, secured side by side, entirely as a gesture of goodwill. This proactive and considerate response immediately reassured us. Both Junior Suites featured private balconies with stunning panoramic views, and the rooms were spacious, comfortable, and immaculately maintained. While we were not all able to stay in a single room as originally planned, the quality of the accommodation and the thoughtful arrangement more than compensated for it. The children loved having space, and the views alone made each morning memorable. Thanks to the hotel’s professionalism and genuine hospitality, we enjoyed a thoroughly relaxing and satisfying five-night stay. For us, this experience demonstrated what excellent service truly means. We would very much like to return with our family again in future.

Fantastic hotel. Welcoming staff. Perfect location

Great location by the station, very good breakfast buffet, room was small but recently remodeled and perfect for my needs. Would definitely go back

Good hotel, rooms are comfortable and have a good size. Gym is not good. Breakfast is good.

We needed to upgrade the room for comfort; however, once this was done, the room was perfect; the breakfast was excellent and the staff were all outstanding.

Lovely and efficient staff, great design

Very good location. Pet friendly.

Bustling hotel with cool, artsy sitting areas and cozy rooms. Good shower. Nice in-room amenities. Only drawback was the restaurant is closed Sundays and the bar menu is limited and overpriced. Very nice (but overtasked) staff.

Clean room.. the price I was told at the front desk was gonna be charged for breakfast wasn’t the charge that appeared on my bill rather it was a lot higher.. I was told 35CHF but then I got billed 58CHF, which I found ridiculous.

Big breakfast selection

Great location by the station, very good breakfast buffet, room was small but recently remodeled and perfect for my needs. Would definitely go back

The most convenient place to stay if you are reveling through Alsace by train. Steps away from the Zurich main station. Simple accommodation and wonderful staff.