Pacific States Waterpark Holidays

Very friendly, professional, spacious and clean Great for families, pools are awesome We always come back

The hotel was beautiful and clean. It was close to Disneyland, which was the reason for our trip. We will definitely stay there again.

Staff were very nice and helpful but the carpet in room 313 it was filthy. We had to wear their room flip-flops in the room to avoid any bacteria or something that you can catch, so super dirty they should replace the carpet or not even have carpet.

The property was amazing for kids with multiple water slides, arcade room, and many different pool and beach options. The hotel location was great and grounds are beautiful. The big building where our room was located is older and less upkept - the AC couldn’t cool the room and we saw a cockroach. Strongly suggest to splurge for the more modern rooms in the two story buildings. The beach chair process is lengthy: waited in line from 7:40 to 8am and was the last to get an umbrella; then another 45 min in next line for umbrella to be set up. Even though there were 4 of us, you only get 1 umbrella and two chairs per room. Ulua beach was great (no chair setup available) and we ended up snorkeling the reef on the right side of it seeing lots of fish and a turtle. The food around was commercial and overpriced. Humble kitchen dinner was just average and not worth the price. But then again everything in that area is super pricy and average. Overall, would choose this location again for its location, and grounds, and kids activities but would splurge for better room in newer buildings and would go for food into the plazas 15 min drive away

The property was amazing for kids with multiple water slides, arcade room, and many different pool and beach options. The hotel location was great and grounds are beautiful. The big building where our room was located is older and less upkept - the AC couldn’t cool the room and we saw a cockroach. Strongly suggest to splurge for the more modern rooms in the two story buildings. The beach chair process is lengthy: waited in line from 7:40 to 8am and was the last to get an umbrella; then another 45 min in next line for umbrella to be set up. Even though there were 4 of us, you only get 1 umbrella and two chairs per room. Ulua beach was great (no chair setup available) and we ended up snorkeling the reef on the right side of it seeing lots of fish and a turtle. The food around was commercial and overpriced. Humble kitchen dinner was just average and not worth the price. But then again everything in that area is super pricy and average. Overall, would choose this location again for its location, and grounds, and kids activities but would splurge for better room in newer buildings and would go for food into the plazas 15 min drive away

Check in was flawed. We had to wait for our room to be made ready. This was after the 4pm check in time. And then when we were given a room key, it turned out that there were people already in that room. We had to return to the front counter and again wait for another room.