The Burren Waterpark Holidays

Staff was friendly, restaurant onsite was good.

Booked a king room with a balcony which promised “Spectacular views of Gardens/River Suir or Comeragh Mountains”. Our room principally had a view of a tree and the corn field behind it. The room was a compact and the balcony lacked privacy from the adjoining rooms or the car park below. There was an irregular buzzing noise throughout the night so we had little rest. There is little in the immediate vicinity of the hotel, so plan on using the hotel facilities or drive into town in the evening.

Attended a wedding here in April 26 and had the best wedding meal and breakfast the next day was equally as good. Went back for a short stay in June and was not dissapointed. Everything about this hotel is top notch.

This was, without question, the worst hotel experience we have had using Hotels.com in the last 10 years. For reference, this has been well over 50 hotels. The Killaloe Hotel is billed as a sophisticated 4-star establishment and charges accordingly. I briefly note that there was no coffee in the room (only tea), and the coffee for breakfast was so bad it was undrinkable. However, you can pay €4 for a cappuccino (something I have never been charged for at a 4-star hotel, and admittedly was decent). All in all, the breakfast was average. Far, far worse was the room and service. Our room was dirty and dated: cobwebs on the walls and ceiling, smudges all over the one little window, mold in the bathroom, bath scum in the tub, candy and stains on the carpet, layers of dust on the headboard, so thick that I could write "DUST" in big capital letters. When we turned the light on in the bathroom, we got moving shadows from a suddenly alive insect colony inside the light. Here is where things become appalling. We mentioned all this the morning after our first night. When we came in late for our second evening, all was unchanged except the DUST note written in dust! In fairness, at the end of our stay, we shared a stack of photos, including a video of the insect hive, to the management and staff and stressed there is no way to defend this as representing a 4-star hotel. I think (and I hope) that were truly embarrassed. In any case, they gave us half off, which seemed reasonable.

Excellent staff. They made our friends (travelling with us one of whose was ill) stay very memorable going out of their way to make them comfortable.

Team was helpful. Room was clean. Great location.

Staff was friendly, restaurant onsite was good.

Booked a king room with a balcony which promised “Spectacular views of Gardens/River Suir or Comeragh Mountains”. Our room principally had a view of a tree and the corn field behind it. The room was a compact and the balcony lacked privacy from the adjoining rooms or the car park below. There was an irregular buzzing noise throughout the night so we had little rest. There is little in the immediate vicinity of the hotel, so plan on using the hotel facilities or drive into town in the evening.

Attended a wedding here in April 26 and had the best wedding meal and breakfast the next day was equally as good. Went back for a short stay in June and was not dissapointed. Everything about this hotel is top notch.