Ramrod Key Waterpark Holidays

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

We loved everything about our stay. Enjoyed a couples trip for my 35th birthday. The resort has everything you need. The Spa was okay. I could have done without for that price.

Prime location. Connected to shopping mall and high level restaurants. Within walking distance of other restaurants and speakeasies that make Brickell special and busy. Love the amenities in the hotel (pool and fitness center and restaurant on site were great). Great hotel

Brand new hotel. Super nice

Prime location. Connected to shopping mall and high level restaurants. Within walking distance of other restaurants and speakeasies that make Brickell special and busy. Love the amenities in the hotel (pool and fitness center and restaurant on site were great). Great hotel

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

We loved everything about our stay. Enjoyed a couples trip for my 35th birthday. The resort has everything you need. The Spa was okay. I could have done without for that price.

Beach view

My stay was unfortunate at this hotel, I made the mistake of believing this hotel would be nice considering its location by the beach. I was wrong to say the least. On their website it clearly states that check in for your hotel room can be as early as 12:00 pm and if you need to check in earlier then you can pay $80. I called and went to the hotel myself to check in but was told “Sorry your room is not ready, we will call you.” They didn’t offer a solution, estimate or anything. The staff simply said to go away. This is incredibly frustrating especially as a tourist. They could’ve offered a different room, an estimate to when our room would be ready or anything! That’s what customer service is. My second frustration came when they asked me for a second deposit to check into my room AFTER I already fully paid and booked for my room online. $300 security deposit for 1 night and I was told I would receive it back after 3-5 business days. It’s been 5 business days already and I still don’t have my deposit back. Then I was told “Sorry it’s actually 5-8 business days.” My last frustration came with the “free breakfast” that comes with the hotel. It’s honestly a scam, the breakfast includes a small coffee or orange juice with a small bowl of fruit, two tiny pastries, a small cup of greek yogurt, one tiny pitcher of warm milk and a cup of cereal. BUT they give you 15% off of their restaurant menu where they have actually meals so you have to spend actually money to eat a real meal.