SkiWelt Wilder Kaiser - Brixental Waterpark Holidays

This hotel is good but could be great, firstly the good points, the staff are friendly and the breakfast and restaurant food was excellent. Now the not so good, the safe in the room was unusable as it had been left with the door open and locked,

Great location. Staff were very helpful and friendly. Very cool vibe. Nice lite breakfast included. Great value. Would definitely stay again.

Junior suite was insanely hot (with no air conditioning) as staff didn't use the sun blind. After booking we got an email saying that the kids couldn't use the indoor pool (contrary to the hotels.com app listing showing "Indoor pool" in the Kids Friendly section of the listing). Outdoor pool crowd obviously didn't like children - on both occasions we used the outdoor pool several left shaking their heads. Several things in the room and hallway were broken. Breakfast was as expected for this level but we had literally stacks of plates on our table at one point as nobody removed them. Breakfast staff all looked miserable. The evening restaurant and staff were excellent - would struggle to recommend the hotel but the restaurant is definitely worth a visit. Overall, the price/performance ratio, mostly unhelpful staff, and non-child friendly environment made this one not for us.

I loved everything about my stay. The staff were completely delightful. The room was super clean and comfortable. I will recommend this hotel and hope to be able to stay again.

Very clean space, good amenities overall view from living room was great. Felt very central in the city about a 20 minute walk to great food.

Great location. Staff were very helpful and friendly. Very cool vibe. Nice lite breakfast included. Great value. Would definitely stay again.