Denarau Island Waterpark Holidays

The resort is wonderful, friendly staff, great rooms, atmosphere . Yummy breakfast. We will be back

We stayed at the hotel for a business event. While the property itself is well maintained and the facilities are generally of a good standard, our experience with the event management team was extremely disappointing. The staff responsible for coordinating the event demonstrated a lack of professionalism and customer service. Their approach came across as dismissive, arrogant, and overly entitled. Most concerning was that the person in charge insisted on receiving full payment strictly according to their own terms, yet failed to provide even a basic briefing or appropriate communication to clients during the event. The overall management of the event fell far below the standards one would expect from a hotel of this reputation. The lack of courtesy, accountability, and professional business conduct reflected poorly on the organization. Unfortunately, this experience significantly detracted from an otherwise acceptable stay and did not align with the reputation associated with the Sofitel brand.

Lovely place with super nice staff, it all about the location.

The resort is wonderful, friendly staff, great rooms, atmosphere . Yummy breakfast. We will be back

We stayed at the hotel for a business event. While the property itself is well maintained and the facilities are generally of a good standard, our experience with the event management team was extremely disappointing. The staff responsible for coordinating the event demonstrated a lack of professionalism and customer service. Their approach came across as dismissive, arrogant, and overly entitled. Most concerning was that the person in charge insisted on receiving full payment strictly according to their own terms, yet failed to provide even a basic briefing or appropriate communication to clients during the event. The overall management of the event fell far below the standards one would expect from a hotel of this reputation. The lack of courtesy, accountability, and professional business conduct reflected poorly on the organization. Unfortunately, this experience significantly detracted from an otherwise acceptable stay and did not align with the reputation associated with the Sofitel brand.

Lovely place with super nice staff, it all about the location.

We stayed at the hotel for a business event. While the property itself is well maintained and the facilities are generally of a good standard, our experience with the event management team was extremely disappointing. The staff responsible for coordinating the event demonstrated a lack of professionalism and customer service. Their approach came across as dismissive, arrogant, and overly entitled. Most concerning was that the person in charge insisted on receiving full payment strictly according to their own terms, yet failed to provide even a basic briefing or appropriate communication to clients during the event. The overall management of the event fell far below the standards one would expect from a hotel of this reputation. The lack of courtesy, accountability, and professional business conduct reflected poorly on the organization. Unfortunately, this experience significantly detracted from an otherwise acceptable stay and did not align with the reputation associated with the Sofitel brand.