Yorkshire and the Humber Waterpark Holidays

Reception were excellent sorting a fan out for me in the heat and helping to quiet down a noisy neighbour playing music incredibly loudly. Rooms are nice and modern.

Great stay overall, room was a bit small but very clean, had AC which was required in the heat. I liked filtered water station on the floor, staff check in forgot the free drinks we had in our boking and needed to eb reminded, could've been a bit friendlier but would stay here again. Good location.

Concierge service to and from spa is fantastic- staff in general were all great

Excellent stay in a quirky setting. Lovely little touches like pick and mix, free drink on arrival and a great breakfast. Comfy bed, excellent soundproofing and lovely facilities throughout.

Charming welcome. Very helpful. Central. Great view 10th floor. Gray bed and towels. Shower powerful. Lovely touch of free soft drinks on very hot day.

Perfect stay in the city centre close to all amenities, very clean and spacious room.

Brilliant stay. The only thing that could have been improved was that the blind in the ensuite bathroom was far too see-through given it was directly overlooked by apartments at the back. I ended up not using the bathroom light once it got darker outside as I'm pretty sure guests who do give those residents quite the show! One of the lifts was also out, making the one working lift very busy, but that was neither here nor there really. Other than that - nothing to fault the place at all and all the staff were friendly and chatty. The food at the Embankment Kitchen was also fab - hands down the best carbonara I've ever tasted.

This is a difficult one as we have stayed here several time and had no previous issues however, the 1st room (302) was unacceptable, the soft furnishings and curtains were very stained, it was impossible to remain in that room, the TV also did not work in the bedroom. We were moved to a 2nd room (303) again had issues with the bedroom TV which got resolved but the shower also did not work, there was very little cutlery (3 forks, 1 teaspoon) in this room also so were were constantly washing these up. The staff were very lovely and tried their best to resolve the issue with the TV but we did feel that the basic maintenence of the rooms needs more attention, soft furnishings should be regularly cleaned, showers and TV's should work in every room. We understand that Showers and TV"s can break but 2 rooms on the trot makes me wonder if it is a wider issue. Overall, we were dissapointed this time.

Great stay overall, room was a bit small but very clean, had AC which was required in the heat. I liked filtered water station on the floor, staff check in forgot the free drinks we had in our boking and needed to eb reminded, could've been a bit friendlier but would stay here again. Good location.

Concierge service to and from spa is fantastic- staff in general were all great

Excellent stay in a quirky setting. Lovely little touches like pick and mix, free drink on arrival and a great breakfast. Comfy bed, excellent soundproofing and lovely facilities throughout.