Flamingos Waterpark Holidays

We have stayed at the Palladium twice, the first trip was excellent. The second stay was less enjoyable. The room service was hit or miss. We were not impressed with the specialty restaurants. The food at the buffet was mediocre.. The grounds smelled like an outhouse in some areas there was a sewage discharge from the septic tank into the ocean just off the beach in the middle of the day .

Only thing, for boys and men, remember to pack dress pants and and nice short and closed shoe to get into 2/3 resturaunts.

I will start with the negative and end with the positive. Construction is way more than it was led to be. It’s advertised as closing in July for full renovation. There was no warnings when booked that there was major construction going on at this time. The day is full of construction noise and jack hammering of removing the patios of a section of the building and construction noise going on from 7:50am to 6-7 pm 7 days a week . They put on loud music in the morning by the building under construction at 8 am to try and tone down the sounds. . Alarms go off during the early hours between 2-3 am 7 -8 am every night . Pool decks are not very clean compared to other resorts I have been to . Maybe better maintained after renovations. I visit Mexico 4 times a year for 10 days at a time. Drinks could be better and more higher end liquor options for this resort level. There is some to choose from . Staff are amazing . Very friendly and willing to talk with you and get to k none you and remember your drink choices and always asked if you needed anything new drink. I liked that you can get as many towels you need by just giving room number. The lady at the towel hut was super friendly . Restaurant managers and staff always remembered my name and was super friendly. We met the operations manager and he always came to say high when we saw him and asked if we needed anything. He sent us chocolate covered strawberries and other goodies to our room . Food was good . I would try again

Wonderful resort with great hospitality. Room service was prompt and professional. Our dining experiences at many of the restaurants were top notch. The grounds were beautiful and well maintained. My only critique is there I noticed considerable trash on the beach. Nothing large and noticeable but if you pay attention there was a lot of small pieces of trash debris throughout the sand. Small pieces of plastic, bottle caps, etc. I did not choose this resort for the beach as it is a little rocky in general. Everything else about this resort is 5 stars! I would highly recommend hotel Mousai to anyone!

They need to have better accommodations for persons with disabilities.

We have stayed at the Palladium twice, the first trip was excellent. The second stay was less enjoyable. The room service was hit or miss. We were not impressed with the specialty restaurants. The food at the buffet was mediocre.. The grounds smelled like an outhouse in some areas there was a sewage discharge from the septic tank into the ocean just off the beach in the middle of the day .

Wonderful resort with great hospitality. Room service was prompt and professional. Our dining experiences at many of the restaurants were top notch. The grounds were beautiful and well maintained. My only critique is there I noticed considerable trash on the beach. Nothing large and noticeable but if you pay attention there was a lot of small pieces of trash debris throughout the sand. Small pieces of plastic, bottle caps, etc. I did not choose this resort for the beach as it is a little rocky in general. Everything else about this resort is 5 stars! I would highly recommend hotel Mousai to anyone!

Wonderful new hotel with great staff, amenities and beach. Wine by the glass was overpriced and some of the dinner menu items needed attention to taste and presentation. With it being a new property they will no doubt smooth out some of the bumps. Overall, great stay!