South Fork Waterpark Holidays

Enjoyed our stay! Just enough outside of the big apple to enjoy both areas.

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

The breakfast was not as good as we are use to.

Excellent hotel in all areas and it smells so good!!

Great location in SoHO and staff was great too!

Excellent hotel in all areas and it smells so good!!

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

For a hotel at this level their Guest Services and Front Desk is abysmal. I confirmed 3 times on a kitchen order to be delivered to the suite. Reconfirmed when I checked in that it was noted in my account. Order did not come when scheduled. I called to inquire and was told "there's nothing in the system." When I told them I was on a timeline, they were condescending and gave me no ETA on when they would be able to rectify the situation. I was repeatedly told it "wasn't in the system." Which landed like it was all my problem. Incensed I called the front desk and was put on hold for the manager who apologized and even he was confused why I was told "it wasn't in the system," because it was - in the system. Eventually, the order came but unfortunately, was not able to fully enjoy it because of their communication or system issues. For hotels at this level, I expect and demand better. The Langham Fifth Avenue may be beautifully appointed and in a great location but their service level is not commensurate with a "luxury" hotel. If I wanted inconsistent, subpar, dismissive and condescending service I would stay at a Marriott.

The breakfast was not as good as we are use to.

Early check in, free luggage service, and comfortable bed.

For a hotel at this level their Guest Services and Front Desk is abysmal. I confirmed 3 times on a kitchen order to be delivered to the suite. Reconfirmed when I checked in that it was noted in my account. Order did not come when scheduled. I called to inquire and was told "there's nothing in the system." When I told them I was on a timeline, they were condescending and gave me no ETA on when they would be able to rectify the situation. I was repeatedly told it "wasn't in the system." Which landed like it was all my problem. Incensed I called the front desk and was put on hold for the manager who apologized and even he was confused why I was told "it wasn't in the system," because it was - in the system. Eventually, the order came but unfortunately, was not able to fully enjoy it because of their communication or system issues. For hotels at this level, I expect and demand better. The Langham Fifth Avenue may be beautifully appointed and in a great location but their service level is not commensurate with a "luxury" hotel. If I wanted inconsistent, subpar, dismissive and condescending service I would stay at a Marriott.

Wonderful location, clean, lovely staff

This Hotel is Awesome

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.