West Finley Township Waterpark Holidays

The AC in the first room we were given didn’t work so we were moved to another room that only had one bed. The second room wasn’t fully clean as there was a lot of dust and hand marks on the headboard, ew. The rest of the property was very nice and the staff was kind and helpful. The terrace is a beautiful space, too!

We were only in town briefly for a concert, so we didn't have the chance to enjoy all of the hotel's amenities, but the customer service alone made this a five-star experience. I had booked a room with two queen beds months in advance, but shortly before our stay I was notified that, due to hotel renovations, that room type was no longer available. Since I was traveling with a group of teenagers for a concert, having separate sleeping arrangements was important. To make matters even more stressful, I was dealing with this rebooking immediately after returning from a nightmare trip where our car had been stolen, so my stress level was already through the roof. The Guest Services team could not have handled the situation any better. They were incredibly responsive, kind, and genuinely empathetic. They worked with me to find excellent alternative accommodations that met our needs, and when we arrived, they had left a bottle of wine and fresh cookies waiting in our room. It was such a thoughtful gesture and exactly the kind of kindness that makes a lasting impression. While our stay was short, the level of care and professionalism we experienced was exceptional. Thank you to the Guest Services team (esp Katy Wolfe) for going above and beyond during a particularly stressful week. Your compassion and attention to detail did not go unnoticed.

Property is a beautiful, historic building in a convenient location off the freeway. Our rooms were spacious, clean, and comfortable with the exception of no central air. A loud, mobile air unit was in two of the rooms. The blinds in one room could not close because of a missing wand. Also the roku was not working. Keep in mind hotel room is near train tracks. Staff was kind enough to meet us at the parking area door to let us into the building so that we could conveniently check in (some parking is near an amtrak station).

Breakfast was good

Hôtel très confortable et personnel courtois. Un séjour très agréable.