Ribera del Júcar Waterpark Holidays

We were mislead. The first photo on your website was the view of the roof garden, which was a huge draw- especially with the backdrop of the beach. However when we arrived we read the note that the roof garden was private. "No access"! The two flats were interchangeable on your web page. The photos were mixed up and we had no knowledge which flat was ours until we arrived. Also they are both described as suitable for 8 people. We are a family of 8. Only 6 beds were made up, and no spare bedding for the sofa beds. The kitchen was poorly equipped, with only 7 cups in the cupboard and no tea towels or oven gloves. The lack of sockets in the kitchen area made it difficult to use the appliances. I suggest a large cafetière (needing no plug) would be more suitable than the small electric coffee maker which had small capacity. Also the wall cupboard is far too high making it impossible to reach to the second shelf (unless you were 6 feet tall) However, we loved the position of the flat - it was very suitable for access to the beach, and also to watch the marathon!

Very good experience over all very good

Initially booked a junior suite room. This room smelled of stale cigarettes. Upon mentioning this to the front desk staff, they offered to use an air purifier. This did not make a difference. We stayed in the room for the night, hoping we might get used to the smell. But it was causing nausea and a headache. The manager graciously upgraded us to the presidential suite, as I believe it was the only suite type available. This suite had hardwood flooring, and smelled clean, thankfully. The space was very nice. Location of the hotel is great. Staff are friendly. Pool and outdoor area is a bit small for the number of people using it.

Nice

Excellent location perfect for solo traveller. Spacious and comfortable suite.

Incredible stay. Great location. The staff were so good and friendly!

Very good experience over all very good