Coles Waterpark Holidays

Friendly and helpful staff. Clean space. I didn't like finding out after the booking that I'd have to pay a daily amenities fee which covered a mini cocktail in the lounge and the coffee and water that was in the room. I would have rather known that when I was making my decision to book.

The staff at this hotel went above and beyond in their helpfulness and friendliness. The breakfast was excellent, and the room was very pleasant. The hotel rooms and hallways are a bit dated and could use some updating. I have stayed in the past and would definitely stay again in the future.

The property was clean and that was the only positive thing about the stay. On the other hand the parking charges of $30 dollars per day was not mentioned when I booked the hotel, and this is the first time I’ve ever stayed at a hotel and got charged for parking. Furthermore had to pay for the water in the room, no coffee or breakfast was included in the morning, and that was also a first for me, to say the least it was a disappointment experience, I will stay away in the future from any Hyatt hotels.

This was a amazing place to stay in a wonderful area

The Sofitel DC is way past its prime. It used to be a beautiful hotel while today it doesn’t feel clean, staff is extremely unhelpful, and pipes make terrible noises when trying to use hot water. I asked for towels and a load of 10-12 unfolded towels were left in my room. It’s as if there is no longer any pride in this once lovely property. Ground floor is littered with leaves, side entrance closed even though this is where every Lyft and Uber stops, room service hours don’t match what they share with guests via QR codes, my breakfast order of oatmeal ended up having about a cup more water than necessary and food was lukewarm.

The Sofitel DC is way past its prime. It used to be a beautiful hotel while today it doesn’t feel clean, staff is extremely unhelpful, and pipes make terrible noises when trying to use hot water. I asked for towels and a load of 10-12 unfolded towels were left in my room. It’s as if there is no longer any pride in this once lovely property. Ground floor is littered with leaves, side entrance closed even though this is where every Lyft and Uber stops, room service hours don’t match what they share with guests via QR codes, my breakfast order of oatmeal ended up having about a cup more water than necessary and food was lukewarm.

Valet was responsive and prompt. Raul at check was one of my favorite parts. Room amenities were modernized and fun. View was blah. We found a sock behind the nightstand. Otherwise beautiful property, well-trained and customer oriented staff. Dogan is phenomenal.