Caldey Island Waterpark Holidays

Toilet area has a very strong smell of urine

The staff were very nice and helpful and the breakfast was lovely and there was plenty of it. We didn't get chance to use the pool so can't comment on those facilities but what we could see from the window looked good. There was air conditioning in the restaurant but not in our room so that made the room quite hot and stuffy even with the window open. However, there was a fan in the room and that did help a little. Overall, it's a lovely hotel with staff who couldn't do enough, the decor is a little dated but we would stay there again.

Location was great 1min to the beach and a 3 min walk to the port bars and restaurants.

In addition to my very positive reviews of this hotel (above), I would like to give special recognition to Fatima at the Front Desk. She did an excellent job and went out of her way to help me out on multiple occasions during my week’s stay at the hotel. These included answering many questions, placing me in a well-located room upon arrival (different from the "assigned room"), and facilitating future reservations at your hotel. She is an ideal person to welcome people to your hotel due to her knowledge and sunny disposition – recognizing that many guests (myself included) are exhausted after strenuous and stressful travel to Cardiff (transatlantic flight!)

Lovely hotel, helpful staff, spotless rooms