Macarthur Waterpark Holidays

Enjoyed my stay whilst there

No towels in the pool. No slippers or toothbrush if required. No coffee machine. All of these available in other comparably priced hotels. A security deposit against damage is unacceptable. Nobody else does it and even though the delay in returning, Is within a few days of checking out, it is still unacceptable. That aside the room we had was large but looking a little worn. I would not return.

Clean room and good amenities. Easy check-in process. Friendly staff.

Clean and tidy room, staff were friendly and the food at restaurant was very good.

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Hotel right in the heart of Surry Hills, close to transport, but parking is limited and pulling up at the front / unloading is not easy as there's nowhere to stop. Suggest parking around the corner in paid carpark. Rooms are artistic & tasteful with good coffee, and nice bar.

Extremely convenient, great bars down stairs. Great service.

The property is clean and staff are very friendly!

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Great scenery. Nice stay.

Clean room and good amenities. Easy check-in process. Friendly staff.

Greater commuter friendly location. Great place for a first time visitor to stay. I love the shops and food in the area.

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive