Lower Matecumbe Key Waterpark Holidays

We have been here multiple time and we love this hotel, the staff is nice and friendly, the food is good, the rooms are clean and have plenty of space The hotel is close to many restaurants in the area, the small lazy river in the pool area is great for kids. I recommend this hotel.

Wonderful hotel. Beautiful design and very attentive staff.

Always perfect every time I stay in this hotel

We had an amazing experience at your hotel. The staff was great. Amenities were fantastic. The room was kept super clean and the chocolates every evening were the cherry on the cake. I will definitely be returning

Always perfect every time I stay in this hotel

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,

Always perfect every time I stay in this hotel

Best hotel stay we have ever had

The place is nice, pool was very well alive with people and a good atmosphere. The frustrating part is the surprise costs when you check out. I feel it’s very deceiving after you are all booked and thinking that is all the costs for the stay. Then you check out…. Surprise, you get an additional hotel fee for every night you are there. So really they lure you in with cheaper upfront costs then charge you on the back end. I’m sure all the other hotels do the same thing, be different and actually look out for your customers and have all charges up front, no surprise fees at checkout.

Wonderful hotel. Beautiful design and very attentive staff.

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,