South East England Waterpark Holidays

Good Service and Clean the Staff was very welcoming!

Clean, smart hotel room, well maintained, huge modern TV, very happy with the hotel, shame there is no restaurant

Excellent place to stay

Really clean and great location

Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend.

We stayed 5 nights. There were many good qualities of this hotel but it certainly did not live up to our expectations of a five star hotel. Most significantly, the thermostat in our room did not actually control the temperature in the room. We spent five hot days and nights. We called several times to have this addressed and were given thinner blankets, but they did not seem able to fix it, nor did they offer any acknowledgment that it was an unacceptable situation. Fortunately, two of the windows cracked open, so that helped relieve the heat, but it could not keep the room cool. As well, the coffee machine in the room did not work, and after having it replaced, it still did not work, and finally did so on the third time. Strangely, there was a TV in the shower, but it didn’t work either! The staff was generally not very friendly, and the front desk was often unattended. Communication with the staff did not improve the experience. Again, not what you expect from a five star hotel. Here is what was good about the Hotel: The beds were comfortable. It was well decorated and our room was spacious. We had paid for an upgrade. There was room for our luggage and drawers to unpack into. There was a bathtub. There were complimentary snacks and drinks in the room. This is an extremely well located hotel if you want to be in a thriving residential neighborhood and close to the metro. We did not eat in the hotel so I cannot speak to their food. Sadly, I would not return.

This place absolutely made our trip to London. It's well located and clean. It was lovely. We would stay here again in a heartbeat.

1 Hotel always impresses. I really like the laid back vibe and the location is perfect and beautiful. Everything was as expected. All of the staff members were wonderful except the male host that was there Thursday May 14 at the lobby bar. We were two people and he would not agree to let us wait by the bar for a table or to just have a drink. There were seats open and we were told guests of hotel are okay without reservations. His tone of telling us that there are no seats was rude and he was loud intentionally it seemed for others to hear us be declined entry. When asked when we could be called for a seat he said “oh I don’t know - an hour if at all possible”. Bar was not packed and there were seats at the bar for at least one of us and it would’ve been fine for the other to stand. Another lady coming out to the exit was also come paining about this question persons offensive tone. Not cool. What we like about 1 hotel is their laid back luxury. Anyways he did not ruin our trip and everyone else was wonderfully nice and the rooms were amazing. One final matter was that I dod not ask for an accessible bathroom room on my second stay there this week and they gave me one. The accessible room was very odd and the accessibility equipment which I did not need, was everywhere and for me, took away some Of the amenities like a closed in shower etc.

Clean, smart hotel room, well maintained, huge modern TV, very happy with the hotel, shame there is no restaurant

Excellent place to stay

Really clean and great location

Excellent place to stay

Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend.

Great location close to Tube and lots of restaurants and shops in the area.