Central Los Angeles Waterpark Holidays

I was told by the property that I will receive a refund for my one night stay. I blank of wood fell from the top of the TV and hit me in the head. It has been 3 days and I’ve not received a refund.

Very helpful staff.

Honestly, this place was a letdown. The moment we walked into our first room on the 2nd floor, there was a spider just sitting on the wall like it owned the place. Not exactly the welcome you expect. The next morning made it worse—the shower water was ice cold and stayed that way. No hot water at all. We had to switch rooms because of it. So they move us to the 10th floor, and somehow it gets worse. The light switch in the room didn’t even work. Like… how is that even acceptable? And to top it off, the valet situation was weird. The guy working nights (bald guy) gave off a really uncomfortable vibe. Just didn’t feel right at all. Overall, this hotel is mid at best. Definitely not 5-star like it tries to be. Too many basic issues that shouldn’t even be happening. I wouldn’t stay here again when I come back to LA—there are way better options for the price. The valet parking is also expensive, at $75 per day

the most perfect experience EVER.

Overall the hotel was great. The barn door style for the bathroom was not very private for our family. And the restaurant was closed during our stay, though we were not aware that would be the case. Great to have a quiet oasis with personality.

Honestly, this place was a letdown. The moment we walked into our first room on the 2nd floor, there was a spider just sitting on the wall like it owned the place. Not exactly the welcome you expect. The next morning made it worse—the shower water was ice cold and stayed that way. No hot water at all. We had to switch rooms because of it. So they move us to the 10th floor, and somehow it gets worse. The light switch in the room didn’t even work. Like… how is that even acceptable? And to top it off, the valet situation was weird. The guy working nights (bald guy) gave off a really uncomfortable vibe. Just didn’t feel right at all. Overall, this hotel is mid at best. Definitely not 5-star like it tries to be. Too many basic issues that shouldn’t even be happening. I wouldn’t stay here again when I come back to LA—there are way better options for the price. The valet parking is also expensive, at $75 per day

Very helpful staff.

Amazing location. The staff was extremely friendly.

The wifi was good although it took a long time to connect on my laptop. The room was clean however there were some issues. There were only 2 tiny pots provided and no frying pan so i couldn’t

On a positive: check in was relatively fast and accommodating, beautiful views of the ocean. On the other hand, room furniture was old, room was consistently not made up until early evening hours, phone calls for hotel services were not answered for up to 10 minutes, daily parking fees were unreasonably high.

Nice and relaxed place to have a holiday break.

I was told by the property that I will receive a refund for my one night stay. I blank of wood fell from the top of the TV and hit me in the head. It has been 3 days and I’ve not received a refund.

Very helpful staff.

Honestly, this place was a letdown. The moment we walked into our first room on the 2nd floor, there was a spider just sitting on the wall like it owned the place. Not exactly the welcome you expect. The next morning made it worse—the shower water was ice cold and stayed that way. No hot water at all. We had to switch rooms because of it. So they move us to the 10th floor, and somehow it gets worse. The light switch in the room didn’t even work. Like… how is that even acceptable? And to top it off, the valet situation was weird. The guy working nights (bald guy) gave off a really uncomfortable vibe. Just didn’t feel right at all. Overall, this hotel is mid at best. Definitely not 5-star like it tries to be. Too many basic issues that shouldn’t even be happening. I wouldn’t stay here again when I come back to LA—there are way better options for the price. The valet parking is also expensive, at $75 per day