Wildkogel Arena Waterpark Holidays

On the way to Salzburg from Munich, something was wrong with the train that everyone had to get off and figured out our own transportation. Upon arrival at Hotel Stein, my friend and I were hot, exhausted and a bit disheveled. Alexander at the front desk greeted us with ultimate comfort and hospitality. He offered us prosecco (which calmed our nerves) and Mozart chocolates (which cheered our mood significantly), gave us wonderful suggestions of what to do in Salzburg and was just so personable. Over the three days we were there, the most impressive was the professionalism of the staff. The location was superb as well. In the heart of Salzburg, it was easy to walk everywhere but you don’t hear any street noise while inside. Highly recommend!

Complaint Summary – Booking Ref: [Insert Booking Number] Booking Issue: Booked for 3 adults, received a double bed with uncomfortable mattresses and a small, non-pull-out sofa (120 cm). Service Failure: Evening reception staff refused to help or contact management. Faulty Equipment: The provided rollaway bed had a broken stopper, wasting the entire first night. Issues were only resolved the next day. Demand: Compensation for poor 24/7 service and unacceptable room standards., The coffee was from a low-quality machine—bland and tasteless—rather than professionally made. The pastries were also of poor quality, with the croissants being completely bland. For a hotel of this standard, we expected a much higher quality breakfast experience.

Beautiful hotel, very welcoming and professional, smiling staff. The room was huge and beautiful, with a sauna on the HUGE balcony! Wow… the only thing I would change is the mattress, it could have been so much sweeter with a memory foam mattress… but no necessarily uncomfortable… Also, pay attention to the office hours of the front desk, after a certain time of day, you cannot reach anyone at the front desk. Just be aware. Otherwise, I highly recommend this lovely place!

Junior suite was insanely hot (with no air conditioning) as staff didn't use the sun blind. After booking we got an email saying that the kids couldn't use the indoor pool (contrary to the hotels.com app listing showing "Indoor pool" in the Kids Friendly section of the listing). Outdoor pool crowd obviously didn't like children - on both occasions we used the outdoor pool several left shaking their heads. Several things in the room and hallway were broken. Breakfast was as expected for this level but we had literally stacks of plates on our table at one point as nobody removed them. Breakfast staff all looked miserable. The evening restaurant and staff were excellent - would struggle to recommend the hotel but the restaurant is definitely worth a visit. Overall, the price/performance ratio, mostly unhelpful staff, and non-child friendly environment made this one not for us.

This place is gem, beautiful clean rooms with all the amenities and a building with so much character. You just need to walk down the steps to immerse in the beauty of Salzburg. But the best part of the trip was Ulrike, who makes this place run beautifully and she does it with so much joy! She definitely gives the place its vibe by being so welcoming and helpful! Thank you Ulrike, you are a gem and you have made the trip for me personally memorable. Thanks for the recommendations and keep being you!

I didn’t like the room because AC wasn’t working. And the property wasn’t clean.

The staff was very helpful in suggesting tours, restaurants, and general info about Salzburg.