Rohrschollen Nature Reserve Waterpark Holidays

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

We had a lovely stay at the Hotel Rohan. It's literally thirty steps from the Cathedral, and minutes away from maybe a dozen nice restaurants and cafes, so we easily went out and went back to the hotel to pick up things we forgot, wanted to drop off, or just to put our feet up to reconsider out next move. To get to Petit France on one side and the Neustadt/Place de la Republique on the other side were both within 15 minutes of the hotel and very pleasant walks on the river bank or through wonderful cobblestones streets with more shops and cafes. The staff were kind, we mostly talked with George at the reception who checked us in and worked every evening we were there. He was very welcoming and kind - we checked in daily with him for restaurant recommendations and followed a couple of them and both were very good. Our Superior Double room was very reasonably sized for European standards and especially since we were right in the center of the old town one might have anticipated smaller rooms. The other very nice thing about the room was the large amount of shelf and storage space in the room and in the bathroom so we were able to lay out our things and settle in for the stay. The night tables are quite small, and the lamps are pretty low quality plastic and falling apart - easily addressable issues that I encourage the hotel to fix. The bed was comfortable, and the room and hallway was quiet. We did not dine at the hotel, but the dining area looks modern and quite nice.

Our room had Little rocks on floor/staff was rude and did not offer to help with train/ staff forgot to order our car- once really ordered not big enough for 4 bags like we asked. Would not recommend

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

La qualité du personnel est de haut niveau et cela contribue à générer un climat agréable et chaleureux.

Nous avons passé un séjour globalement agréable, mais quelques points nous ont déçus. La chambre était correcte, mais l’isolation phonique est vraiment à revoir. Les murs étant peu épais, nous entendions très clairement nos voisins parler, ainsi que leurs moments intimes, ce qui a quelque peu perturbé notre tranquillité. Le petit-déjeuner, facturé 16,50 €, nous a également semblé assez cher au regard de ce qui était proposé. Nous l’avons trouvé peu garni et nous nous attendions à davantage de choix pour ce tarif. Enfin, nous avons été un peu déçus par le room service. On nous avait indiqué que nos boissons seraient apportées en chambre, mais au moment venu, on nous a finalement demandé de venir les chercher nous-mêmes car le restaurant était trop chargé. Nous comprenons qu’il puisse y avoir beaucoup de monde, mais dans ce cas, il aurait été préférable de nous prévenir dès le départ. Dans l’ensemble, le séjour reste satisfaisant, mais ces différents points sont à améliorer pour que l’expérience soit réellement à la hauteur des prestations et du prix.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.