Greater Antilles Waterpark Holidays

The rooms were immaculate and well kept. Most of the staff was kind and professional. Courteous. I saw plenty amenities provided for young children. Although I didn't have any children of my own there. Breakfast was excellent, especially at the Blue lagoon. The bathrooms on property were exceptionally well kept and clean continuously.

Overall, our stay was okay, but there were several issues that made it less enjoyable. Check-in and check-out both took much longer than expected. When we arrived, the resort was upgrading its room key system, which left us unable to access our room for several hours. It was frustrating after a day of travel. Another thing to be aware of is that there are no elevators to the guest rooms, so if you’re on an upper floor, be prepared to carry your luggage up multiple flights of stairs. The staff was friendly, and the property itself was nice enough. If you’ve never stayed at an all-inclusive resort before, this is probably a good starter resort. However, if you’re an experienced all-inclusive traveler, you may find it falls short compared to other resorts in the same category.

This was one of the worst hotel experiences I have ever had. We had 5 rooms for 9 guests. Barcelo Bavaro Palace fails in the most basic areas of hospitality: cleanliness, food safety, customer service, communication, and management. DO NOT WASTE YOUR MONEY HERE. The rooms were filthy. The walls were covered in dust, cockroaches were present in multiple rooms, and several electrical outlets were loose, creating a serious safety concern. The food quality was unacceptable. Fresh food was virtually nonexistent throughout our seven-day stay. Tomatoes, watermelon, and other vegetables were repeatedly reused, and many hot dishes appeared to be reheated and served over multiple days. The smell of spoiled produce was noticeable every morning. The resort's sanitation standards were equally unacceptable. Vomit remained next to the pool bar overnight without being cleaned, and the beach was covered with excessive seaweed that was left uncleared, making swimming impossible. The staff demonstrated virtually no customer service skills, and most employees could not communicate in English, making even basic requests frustrating. Management was completely ineffective. After requesting to speak with a manager more than 20 times, I finally met with a senior manager and spent over an hour explaining the numerous issues we encountered. At checkout, I was informed that none of my complaints had ever been documented or communicated, showing a complete lack of accountability.

N/a

Overall, our stay was okay, but there were several issues that made it less enjoyable. Check-in and check-out both took much longer than expected. When we arrived, the resort was upgrading its room key system, which left us unable to access our room for several hours. It was frustrating after a day of travel. Another thing to be aware of is that there are no elevators to the guest rooms, so if you’re on an upper floor, be prepared to carry your luggage up multiple flights of stairs. The staff was friendly, and the property itself was nice enough. If you’ve never stayed at an all-inclusive resort before, this is probably a good starter resort. However, if you’re an experienced all-inclusive traveler, you may find it falls short compared to other resorts in the same category.

The rooms were immaculate and well kept. Most of the staff was kind and professional. Courteous. I saw plenty amenities provided for young children. Although I didn't have any children of my own there. Breakfast was excellent, especially at the Blue lagoon. The bathrooms on property were exceptionally well kept and clean continuously.

Yulis Rivera made sure our stay was one of the best experiences we’ve had so far! She deserves all the credit. Great selection of food and dining Á la carte. The hotel is big, but not too big, which made it great for getting in between places quicker than other hotels. Food 24/7. The bars were available throughout the whole hotel. The staff is friendly and excellent! Highly recommended!

Good

The a/c they are lock and to hot the rooms

This was one of the worst hotel experiences I have ever had. We had 5 rooms for 9 guests. Barcelo Bavaro Palace fails in the most basic areas of hospitality: cleanliness, food safety, customer service, communication, and management. DO NOT WASTE YOUR MONEY HERE. The rooms were filthy. The walls were covered in dust, cockroaches were present in multiple rooms, and several electrical outlets were loose, creating a serious safety concern. The food quality was unacceptable. Fresh food was virtually nonexistent throughout our seven-day stay. Tomatoes, watermelon, and other vegetables were repeatedly reused, and many hot dishes appeared to be reheated and served over multiple days. The smell of spoiled produce was noticeable every morning. The resort's sanitation standards were equally unacceptable. Vomit remained next to the pool bar overnight without being cleaned, and the beach was covered with excessive seaweed that was left uncleared, making swimming impossible. The staff demonstrated virtually no customer service skills, and most employees could not communicate in English, making even basic requests frustrating. Management was completely ineffective. After requesting to speak with a manager more than 20 times, I finally met with a senior manager and spent over an hour explaining the numerous issues we encountered. At checkout, I was informed that none of my complaints had ever been documented or communicated, showing a complete lack of accountability.

The rooms were immaculate and well kept. Most of the staff was kind and professional. Courteous. I saw plenty amenities provided for young children. Although I didn't have any children of my own there. Breakfast was excellent, especially at the Blue lagoon. The bathrooms on property were exceptionally well kept and clean continuously.

Overall, our stay was okay, but there were several issues that made it less enjoyable. Check-in and check-out both took much longer than expected. When we arrived, the resort was upgrading its room key system, which left us unable to access our room for several hours. It was frustrating after a day of travel. Another thing to be aware of is that there are no elevators to the guest rooms, so if you’re on an upper floor, be prepared to carry your luggage up multiple flights of stairs. The staff was friendly, and the property itself was nice enough. If you’ve never stayed at an all-inclusive resort before, this is probably a good starter resort. However, if you’re an experienced all-inclusive traveler, you may find it falls short compared to other resorts in the same category.

Yulis Rivera made sure our stay was one of the best experiences we’ve had so far! She deserves all the credit. Great selection of food and dining Á la carte. The hotel is big, but not too big, which made it great for getting in between places quicker than other hotels. Food 24/7. The bars were available throughout the whole hotel. The staff is friendly and excellent! Highly recommended!