Broomes Island Waterpark Holidays

Great hotel! Up to date facilities, clean rooms, amazing staff. I would definitely stay again.

The staff at this hotel went above and beyond in their helpfulness and friendliness. The breakfast was excellent, and the room was very pleasant. The hotel rooms and hallways are a bit dated and could use some updating. I have stayed in the past and would definitely stay again in the future.

The property was clean and that was the only positive thing about the stay. On the other hand the parking charges of $30 dollars per day was not mentioned when I booked the hotel, and this is the first time I’ve ever stayed at a hotel and got charged for parking. Furthermore had to pay for the water in the room, no coffee or breakfast was included in the morning, and that was also a first for me, to say the least it was a disappointment experience, I will stay away in the future from any Hyatt hotels.

The Sofitel DC is way past its prime. It used to be a beautiful hotel while today it doesn’t feel clean, staff is extremely unhelpful, and pipes make terrible noises when trying to use hot water. I asked for towels and a load of 10-12 unfolded towels were left in my room. It’s as if there is no longer any pride in this once lovely property. Ground floor is littered with leaves, side entrance closed even though this is where every Lyft and Uber stops, room service hours don’t match what they share with guests via QR codes, my breakfast order of oatmeal ended up having about a cup more water than necessary and food was lukewarm.

We were welcomed as soon as we entered the doors at The Eaton. The lobby was clean and spacious. The desk attendant, Von, was super nice and very accommodating. Since we were only there for one night, he gave us extra time to check out the next day. Our room was very clean. Loved the economic key-activated lighting in the room. Loved having a "a whole teapot" for hot water or coffee. The hotel speakeasy, The Allegory, was super quaint and hidden behind closed doors in the lobby library area. Great cocktails and friendly bartenders. We would definitely stay again.

We were welcomed as soon as we entered the doors at The Eaton. The lobby was clean and spacious. The desk attendant, Von, was super nice and very accommodating. Since we were only there for one night, he gave us extra time to check out the next day. Our room was very clean. Loved the economic key-activated lighting in the room. Loved having a "a whole teapot" for hot water or coffee. The hotel speakeasy, The Allegory, was super quaint and hidden behind closed doors in the lobby library area. Great cocktails and friendly bartenders. We would definitely stay again.

The Sofitel DC is way past its prime. It used to be a beautiful hotel while today it doesn’t feel clean, staff is extremely unhelpful, and pipes make terrible noises when trying to use hot water. I asked for towels and a load of 10-12 unfolded towels were left in my room. It’s as if there is no longer any pride in this once lovely property. Ground floor is littered with leaves, side entrance closed even though this is where every Lyft and Uber stops, room service hours don’t match what they share with guests via QR codes, my breakfast order of oatmeal ended up having about a cup more water than necessary and food was lukewarm.

Valet was responsive and prompt. Raul at check was one of my favorite parts. Room amenities were modernized and fun. View was blah. We found a sock behind the nightstand. Otherwise beautiful property, well-trained and customer oriented staff. Dogan is phenomenal.