Hawaii Island Waterpark Holidays

We stayed at the Hilton August 11 - August 16, 2026. Our room was a beautiful ocean view room with a spectacular view. The only problem, the AC never worked properly. And this is during a hot and humid Hawaiian summer with weather reaching upwards of 92 degrees. The first night we made a complaint and the hotel failed to have maintenance check the AC unit. By night 2 and night 3, a technician came and tried to fix it. But ultimately it didn’t work. Night 4, in the evening the hotel offered to switch rooms but we were already settled in late at night. The hotel brought a $20 fan for us to use. Night 5 (last night) same issue, no working AC. It became apparent that the hotel knew the AC unit didn’t work and still rented out the room. Staff was kind BUT they didn’t offer any sufficient compensation for a room costing over $500 a night without a functioning AC unit — a necessity in the summer.