Vosges Mountains Ski Holidays

Room was clean and good size. It was very easy to take the tram into town from the hotel which is good because this area is a bit of a food desert. Staff were very friendly.

Charming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full ofCharming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full of positive energy. He was the highlight of our stay. positive energy. He was the highlight of our stay.

I have stayed here previously when it was self check in. Now they have 24 hour service. I found check in and luggage storage very easy as I was early. And then I had a very pleasant room upgrade with a spectacular view of river. A nice touch was the selection of juice and pop in the fridge. And having a fan in the room was excellent. Very happy to stay and come back

Very lovely and welcoming staff

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Room was clean and good size. It was very easy to take the tram into town from the hotel which is good because this area is a bit of a food desert. Staff were very friendly.

Charming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full ofCharming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full of positive energy. He was the highlight of our stay. positive energy. He was the highlight of our stay.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.

Comfortable, lovely large room with a huge bath and great toiletries. Wish we could have stayed longer.