Isla Contoy Scuba Diving Holidays

Great stay at hotel Panamera! Staff was very nice & helpful! Great location :)

Just everything perfect

Amazing

Unfortunately the hotel is run down and not maintained. The great reviews are old when the hotel was new and Tulum had tourists. The staff are great and tried to help where they can. Tulum overall is a dead town, very scammy and extremely over priced - No wonder the tourists have stopped coming. You are better off going somewhere else for holiday.

Amazing

Unfortunately the hotel is run down and not maintained. The great reviews are old when the hotel was new and Tulum had tourists. The staff are great and tried to help where they can. Tulum overall is a dead town, very scammy and extremely over priced - No wonder the tourists have stopped coming. You are better off going somewhere else for holiday.

This was my third stay at Devossion, and this time I brought my nephew to celebrate his 31st birthday. We had a great time eating, drinking, and hanging out around the resort, especially at the lobby bar. The guys there are awesome and so friendly. Honestly, the entire staff was great from start to finish. I’m still giving five stars, but I want to share something that happened at checkout. My nephew wore an expensive pair of shoes on the flight down - first time wearing them, and when we checked in, he put them in the closet. He never wore them during the trip. When we were packing to leave, he went to put them on, and they were gone. We searched the entire room top to bottom and couldn’t find them. I reported it to the front desk when we checked out, and the clerk took down a report. I’m not expecting much to come of it, but it was disappointing. I don’t want to accuse anyone, but no one else should have had a reason to be in our room besides housekeeping, and we had left a tip every day for the cleaning of our room. That’s the part that bothers me most. I hope management looks into this, because the rest of the experience was excellent and I’d hate for something like this to take away from what the staff does so well.

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.

Checked all the boxes. Loved the attention to removing seaweed. Service was great!

Amazing

Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.