Upper Middle Rhine Valley Scuba Diving Holidays

I had a very warm welcome by the staff, who were very friendly. The breakfast buffet was lovely. Even though the decor is somewhat dated it is very clean. The only real downside was the room could have done with a kettle.

Great location within the main shopping area. A few minutes walk to the Döm and old town, and to the chocolate museum. Automated check in code didn’t seem to work but it was daytime so we just went inside to the reception desk where the staff were friendly and welcoming. Room was clean, though very small. Bathroom was functional but the shower door was a little temperamental. We didn’t have breakfast at the hotel so can’t comment on that. We found the department store across the road had a lovely buffet for only 5€. I would certainly stay at this hotel again, it was good value for money and surprisingly quiet for such a central location.

Room size too small. Breakfast was good.

Lucia was amazing and extremely accommodating when we checked in. Our suite was incredible and had amazing views. We will definitely love to go back one day.

Lovely one night stay no issues at all with the property or staff/service.

All staff were superb. Welcoming, efficient and nothing too much trouble.

I had a very warm welcome by the staff, who were very friendly. The breakfast buffet was lovely. Even though the decor is somewhat dated it is very clean. The only real downside was the room could have done with a kettle.

Our biggest issue was the lack of response from the admin team. During our trip we intended to stay at this hotel twice, but because of a flight cancellation we had to miss our first night. I messaged the hotel to find out how to reclaim the 10% cost we were entitled to but I heard nothing back. Similarly our 2nd booking was for two rooms. We requested interconnecting rooms but nobody told us this wasn’t possible until our arrival. One of our rooms had a faulty minibar which we reported right away because we need it for milk, but there was no action. Eventually I chased this up face to face and they refused to accept it was broken. It was clearly warm inside unlike the one in the second room we booked. We made do with just the one despite having paid for two. Reception often lacked personnel and the food service was slower than expected, especially for my son’s two scoops of ice cream. We nearly offered to scoop them ourselves by the time they arrived. One of our rooms had a window with no curtain and a broken luggage bench which had screws sticking out of it. The original room layout was not thoughtfully arranged for a family and so we moved the furniture to make it more comfortable. It didn’t live up to my expectations.

Great location within the main shopping area. A few minutes walk to the Döm and old town, and to the chocolate museum. Automated check in code didn’t seem to work but it was daytime so we just went inside to the reception desk where the staff were friendly and welcoming. Room was clean, though very small. Bathroom was functional but the shower door was a little temperamental. We didn’t have breakfast at the hotel so can’t comment on that. We found the department store across the road had a lovely buffet for only 5€. I would certainly stay at this hotel again, it was good value for money and surprisingly quiet for such a central location.

Great hotel. Wonderful room with loads of space and very comfortable beds. The breakfast was amazing.

Our biggest issue was the lack of response from the admin team. During our trip we intended to stay at this hotel twice, but because of a flight cancellation we had to miss our first night. I messaged the hotel to find out how to reclaim the 10% cost we were entitled to but I heard nothing back. Similarly our 2nd booking was for two rooms. We requested interconnecting rooms but nobody told us this wasn’t possible until our arrival. One of our rooms had a faulty minibar which we reported right away because we need it for milk, but there was no action. Eventually I chased this up face to face and they refused to accept it was broken. It was clearly warm inside unlike the one in the second room we booked. We made do with just the one despite having paid for two. Reception often lacked personnel and the food service was slower than expected, especially for my son’s two scoops of ice cream. We nearly offered to scoop them ourselves by the time they arrived. One of our rooms had a window with no curtain and a broken luggage bench which had screws sticking out of it. The original room layout was not thoughtfully arranged for a family and so we moved the furniture to make it more comfortable. It didn’t live up to my expectations.

Honestly this place is a hidden gem, from the moment I check in, to check out there was nothing I could complain about. Beds comfy, area was a perfect walk to all transport and bars. I didn’t try breakfast, but I will definitely be booking here again!