Eifel Scuba Diving Holidays

Very cold room, wouldn’t warm up. They forgot a drink on room service and when we checked out they could not give an itemised bill to see if we had been charged for it. Bathroom was not very private. Food good and bed comfortable but not clean, we brought our own sheet though.

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

The best part was the closeness to the train station. Room was wonderful and staff was great.

Staff location amenities

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

Great location! Close to the train station and the Cathedral. The staff was helpful and friendly. Would definitely recommend.

Only light in the room was from desk lamp, floor lamp and bedside lamps. Even with all lamps on, the room was just dimly lit. No dresser for clothes, just a deep, dark cubby cabinet with 1 shelf. Easier to "live" out of our suitcases the 4 nts we were there than have to bend over, searching cabinet with a flashlight for clothes to wear. Breakfast was ok. No traditional German Brötchen. There were some small "voll korn" rolls which were nice, but otherwise just mini kaiser rolls and rolls COVERED in poppy seeds and sesame seeds. By end of breakfast each morning those were the only rolls left. Obviously not a popular item. Suggest they nix those overly seeded rolls for some traditional brötchen. Also no elevator to the ground floor, so had to carry suitcases up/down flight of stairs. Not handicap friendly. Overall rating would be a 3.8.

Very cold room, wouldn’t warm up. They forgot a drink on room service and when we checked out they could not give an itemised bill to see if we had been charged for it. Bathroom was not very private. Food good and bed comfortable but not clean, we brought our own sheet though.

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.