Elephant Island Scuba Diving Holidays

Our room lock didn’t work so every time we had to go to our room we had to ask staff to go upstairs with us to unlock the door. There was only one single chair for a room that sleeps 4. No table. The bathroom has absolutely no where to put your stuff. Shower door couldn’t close properly so large crack would get the floor all wet. No shelf or niche in the shower to put anything you might have. Lots of dust under the beds. Breakfast had 2 hot items. Scrambled eggs, or sausages. At least it had AC during the heat wave.

the concierge were nice enough to switch me rooms since i was not satisfied.

Room was super cute but warning no elevator so your suitcase has to go up multiple flights. They do have a porter who will help carry your bag up.

The front desk customer service was awesome, great information and tips for daily activities.

good location and good staff

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Amazing stay , very professional and welcoming staff , always there happy to assist any needs , if I could I would give them 6 stars !!!

To say I was supposed to have deluxe or premium room it was a disaster the room needs gutting. Windows didn’t shut air con was so noisy you can’t sleep. Carpet has never been vacuumed. One member of staff was really unhelpful. The place is a disgrace no fridge of coffee faciiities in room at all.

the concierge were nice enough to switch me rooms since i was not satisfied.

The staff were helpful and kind but the rooms are in desperate need of renovation. Old, chipped paint, peeling in bathrooms, worn out furniture…Not sure what the amenities fee is for?

We like the hotel and the location

Clean; breakfast good; staff very helpful;

Great location - very central and most tourist attractions are walkable in 30 mins. Location has lots of high end shops (like being in the Knightsbridge in London). Staff very helpful and friendly. Only real negative was breakfast was adequate, would only have it if incl. in room rate. Would do with better sound proofing on windows