Mouriki Scuba Diving Holidays

This hotel exceeded every expectation that I had! There are lots I could talk about; the cleanliness, the beautiful rooms, the superb breakfast but what really makes this hotel is the amazing staff who all go over and above to help and genuinely invest in making your stay as positive as possible.

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

The best of the best perfect place to have the Dream vacation

Very nice property. Staff was very friendly. Food was amazing

Spa is not free

The best of the best perfect place to have the Dream vacation

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

Very nice property. Staff was very friendly. Food was amazing

No entertainment at all

The best of the best perfect place to have the Dream vacation

The food does not meet 5-star hotel standards—certainly not those of an "Ultra All-Inclusive" resort. At breakfast, there are no yogurts or high-quality pastries, and the variety is lacking. Dinner is nothing short of embarrassing; it falls far short of 5-star quality. The selection is very limited, and the flavors are extremely basic. Quite a few things are missing... As for room service—you have to request it, and even then, the service is very basic. In short, the place is nice, but there is room for improvement. To me, it felt like a mediocre 4-star hotel, nothing more. It has a lovely pool and a good location—though a car is definitely necessary.

Great hotel with very friendly staff. Everything was spotless and exceptionally clean, and the location was perfect. We really enjoyed our stay and will definitely be back very soon. Highly recommended

The best of the best perfect place to have the Dream vacation

The Bad: The hotel failed to reply to multiple Expedia messages regarding a ferry terminal pickup. Communication is paramount. Because of this silence, my wife and I had to walk half a mile at 9:40 PM from the furthest pier, tired and carrying heavy luggage in an unfamiliar city. The Good: The hotel's recovery was outstanding. The next day, Magda the manager was genuinely concerned and went above and beyond to fix the reception lapse. She provided several complimentary drinks and paid for our airport taxi upon checkout. The Property: The hotel itself is excellent. We enjoyed beautiful sea views, a very comfortable bed, and a great breakfast. Giannis at the rooftop bar deserves a special mention for his superb, 10/10 customer service. Location: Perfectly situated. It is highly convenient for the ferries, city centre, and airport, with great bars and restaurants right on the doorstep. We would definitely stay here again.