Hontoon Island State Park Scuba Diving Holidays

The unit was exactly what our family needed for the week in Orlando. Clean, attentive staff, accessible amenities.

Dryer and washer had hair in them poor Internet connection needs extra parking spaces for customers

Great facilities, helpful staff, some areas could do with a better clean.

Excellent choice for families. We wanted to hunker down in one spot and relax. With a variety of restaurants, pools and outdoor activities, you can switch it up and relax in one spot for several days. The Flats with Garden view was awesome. Flat layout was very good. Easy to navigate

The property was clean and big. Had everything you would need.

The property was clean and big. Had everything you would need.

I am disputing the charges for my recent stay because the services and accommodations provided were materially different from what was advertised and represented prior to my arrival. I specifically chose this resort over several comparable luxury hotels because of its reputation for exceptional service and the amenities that were advertised. Unfortunately, my experience did not reflect the level of service I paid for. Throughout my stay, housekeeping did not service my room twice daily as advertised. Instead, housekeeping often arrived late in the day after we had already returned, making the service ineffective and preventing us from enjoying the expected turndown and room refresh. Additionally, my family and I repeatedly experienced unnecessary questioning regarding our room number and reservation. Staff members also assumed that my reservation had been made through an agency simply because my confirmation was associated with my business email address. These repeated interactions made us feel singled out and unwelcome rather than valued guests at a luxury property. I also communicated in advance that we were celebrating my daughter’s birthday and was advised that the hotel would acknowledge the occasion. No birthday recognition or accommodation was provided despite those representations. Another significant issue was our inability to access and enjoy certain resort amenities. We were turned away from amenities because they were reportedly at capacity, despite paying

This was a wonderful property! The hosts were incredibly friendly, welcoming, and helpful throughout our stay. My family truly enjoyed our time here and absolutely loved the property. We would definitely stay here again and highly recommend it to others.

Great experience

Love the amenities here. Multiple pools, which are well kept. Very disappointed with the upkeep of the rooms. I had the 3 bedroom “superior” room which was very disappointing. The drapes and couch were damaged and stained. The kitchen was in need of an upgrade. Furniture throughout the condo was damaged as well. Carpets and paint in the hallways are in need of an upgrade. Overall it was an ok stay. I would return in the future if the rooms were upgraded.

Overall, we had a great stay. The rooms were clean, the staff was welcoming and friendly, the pool was beautiful, and the lake view was amazing. The only downside was the breakfast, which was a huge disappointment. It offered only a few hard-boiled eggs, sliced bread, very poor-quality coffee, and a limited selection of fruit. On top of that, there was always a long line of guests waiting. We stayed for five nights but had breakfast at the hotel only once because it simply wasn’t worth it. For a hotel of this standard, I expected a much better breakfast. Improving the breakfast would make this hotel even better.

Ok

Everyone was very nice! Property was clean. We loved the restaurant attached Highly recommend!!