Elora Cataract Trailway Mountain Holidays

Very nice location, everything was so clean and well equipped!

Late contact about check-in information, snarky responses to my messages when I was sent messages with no link and then partial links, no answer to questions on a fan that eould not shut off, and bogus charges for late checkout and not cleaning despite leaving more then 2 hours before checkout and following all check-out procedures. I tried calling both the cell and office numbers to no avail, with the only "voice" on the line an AI assistor. No responses to e-mails either.

The 1 Hotel is wonderful. Staff is friendly and the rooms and amenities therein are well thought out. The only knocks would be the noise if you have a room facing Bathurst (we did and were moved the next day), the inordinate amount of time it takes for their 1 Kitchen restaurant to prepare ANYTHING, and the loud music thumping in theoir fine dining restaurant Casa Madera (we left as it was too loud to speak). Otherwise, this a a wonderful spot, with GREAT staff

Great location with on-site parking. However, checking in was a nightmare. Communication is last minute despite reaching. I was driving to Toronto not knowing whether I have a parking spot annd checking process. Phone will be answered by AI and if you ask for representative you will be holding for 30+ min (like I did) eventually solved issue over email. Expedia does not allow them to put an email to communicate so then send it to you without dots. Tgey won't give you check in instructions until I paid deposit and all services, which agree, but you pay one just to learn that you need to pay deposit at the last minute. I was waiting outside the building for 30 min. All this could have done the day or hours before arrival. The building is very modern but elevators are few for the people leaving and we were waiting about 10 to 20 minutes to get in since some were not working. Bottom line great location with poor customer service especially communication. I hope you have a better experience.

Really enjoyed my stay at this townhouse. It’s located in a quiet, peaceful neighborhood, which made it easy to relax. The home itself was clean, comfortable, and had all the amenities I needed for a smooth stay. The backyard was a great bonus. This was a great balance of comfort, convenience, and privacy. I’d definitely stay here again!

Amazing experience!

The 1 Hotel is wonderful. Staff is friendly and the rooms and amenities therein are well thought out. The only knocks would be the noise if you have a room facing Bathurst (we did and were moved the next day), the inordinate amount of time it takes for their 1 Kitchen restaurant to prepare ANYTHING, and the loud music thumping in theoir fine dining restaurant Casa Madera (we left as it was too loud to speak). Otherwise, this a a wonderful spot, with GREAT staff

Amazing hotel. The best stay we could have imagined in Yorkville Toronto for 5 plus days. It was magical.

Clean property. Well maintained. Restaurant open late. Clean spa. Parking convenient indoors. Charger available. Will return.

Amazing hotel. The best stay we could have imagined in Yorkville Toronto for 5 plus days. It was magical.

The hotel was in a very good location, fairly close to most attractions. The room was nice and we had a view of the CN tower which was a bonus. The buffet offered was always fully stocked and very tasty. One elevator was broken while we stayed and it was an inconvenience and delayed many people from getting to breakfast or leaving the hotel or coming back after an event. We also had the staff go into our room twice with the do not disturb sign on the door which was not great.

Every was clean. Staff was responsive to request and friendly. Resturant was top tier. Auturo was provided excellent service. We will be back next time we are in Toronto.

Amazing experience!

Convenient location