Zdrelo Spa Mountain Holidays

Room was clean, staff very attentive. Breakfast was more 'Serbian' than 'continental'.

Great quality of service for the money. I will stay here again for sure.

I really enjoyed this hotel. The staff were very pleasant and helpful. The breakfast was great and had lots of options. It was close to the bus stop to get to the mall and Christmas market and short walk to other sites.

Disappointing for a 5-Star Hotel, Saved Only by Location & Massages The hotel is clearly outdated and in need of a serious makeover. While the staff was generally polite, the overall service level did not match 5-star expectations. Housekeeping was particularly disappointing. On many occasions things were forgotten: trash left behind, bed linen not changed despite a specific request, missing tea cups, and other small but frequent oversights. These issues happened far too often to be considered isolated incidents. Guest relations were always apologetic, but the responses felt somewhat clumsy and superficial. The SPA itself was fine, but the massages were excellent — truly the highlight of our stay and the one area where we were genuinely very pleased. Breakfast was acceptable, but again not what one would expect from a 5-star hotel in terms of quality or variety. Dining overall was a poor experience; by that point we simply accepted the reality and tried to stay positive. On the positive side, the location is great, which is a major advantage. Overall, this hotel falls well short of its 5-star rating. With proper renovations and better attention to service details, it could improve significantly — but as it stands, expectations should be adjusted.

Great quality of service for the money. I will stay here again for sure.

The staff were great.

Room was clean, staff very attentive. Breakfast was more 'Serbian' than 'continental'.

The hotel is connected to Michelin guide restaurant which is amazing for dinner and lunch ate there every night the hotel room is nice there no air conditioning you need to ask for a fan the hotel staff isn’t there much so I had do self check in when arrive besides that the hotel is good 40 mins walk to centre

The staff and service are very friendly and kind, would recommend 10/10.

The room was, very clean and comfortable