Ebbsfleet Mountain Holidays

Grate location

On site bar and one of the biggest/nicest breakfast buffets we have ever seen.

Check in trainee staff member not helpful and quite rude. Room advised had Smart TV but it doesn't. Bed and amenities were good.

On the plus side 1) pleasant staff and 2) nice location with an easy walk to Marble Arch, Regents Street, Hyde Park, Green Park and Knightsbridge. On the negative side 1) overpriced compared to other similar properties I've stayed in in London 2) very small rooms. there was only room for one bedside table in the bedroom. it was very hard to maneuver in and out of bed. It was hard to open the closet which was very close to the bed. On the neutral side 1) room seemed clean enough 2) gym had a few pieces of equipment and weights but was in a windowless basement so not a big draw

The room was extremely small. No place for a suitcase except on top of the small built-in desk. No space in the bathroom even for a small trash bin. One could not bend down to pick up anything without smacking one’s head on the side. In fact, entering the narrow shower requires one to enter sideways and to carefully hold onto a handle to avoid falling (and I’m a fit person). The shower doors would not close all the way, the room AC rattled and was so loud it sounded like a lawn mower in the room. The elevator uses an old fashioned metal sliding door you must manually close when leaving otherwise it won’t respond to calls from other floors. Guests don’t always do this and staff do not keep an eye on it so be prepared to have to walk down or up stairs most of the time. For “breakfast”, which is extremely light the tables one sits at are the size of a shoe—enough for a cup of coffee. And there are only 3-4 places. The public rooms, and ballrooms, however, are beautiful! I was eventually moved to a larger room but only on the last day of the stay, and even that process was awkward with poor communication from the staff. For the price I paid—£440 per night—I would never go back.

On the plus side 1) pleasant staff and 2) nice location with an easy walk to Marble Arch, Regents Street, Hyde Park, Green Park and Knightsbridge. On the negative side 1) overpriced compared to other similar properties I've stayed in in London 2) very small rooms. there was only room for one bedside table in the bedroom. it was very hard to maneuver in and out of bed. It was hard to open the closet which was very close to the bed. On the neutral side 1) room seemed clean enough 2) gym had a few pieces of equipment and weights but was in a windowless basement so not a big draw

Property was very very centrally located. The rooms are clean, staff were friendly and helpful. Any minor maintenance issues were promptly dealt with. The housekeeping staff were all amazing. Perfect for an extended stay

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.

Smaller than expected but a great place, location and help. Laundry was a big plus.

On site bar and one of the biggest/nicest breakfast buffets we have ever seen.

Grate location

The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out

Grate location

On site bar and one of the biggest/nicest breakfast buffets we have ever seen.