North Bristol Mountain Holidays

Overall stay ok but communication with the company was poor. I complained about a terrible smell in the bedroom which wasn’t acknowledged by them. The induction hob didn’t work, so cooking was limited during my stay. I asked for an extra towel which they said they would provide but it never came. I’ve communicated this all to them through WhatsApp but have had no response.

Great customer support, flat was lovely and spacious, not a far walk from city centre

Overall, a nice quiet apartment in a fun neighbourhood with nice coffee shops and cafes.

Request on Expedia form for early arrival was not communicated. Bathroom was not clean, loo unflushed. Wi fi was not given on arrival Phone contact to reception was not clear on the room phone When we dialled zero no one answered despite several attempts But A comfortable bed and sheets and handy phone charging Reception helpful

What bar? Had a pimms, only citrus fuits and two raspberries, no apple, no cherry, no cucumber. Staff excellent, especially at breakfast. Unfortunately we had to pay for parking!!

What you would expect for £200 a night

We had a wonderful stay here with our son, both sets of grandparents, and our dog, and it was perfect for everyone. From the moment we arrived, the first impression was fantastic. The spa was lovely and a great place to relax, and the food was brilliant throughout our stay. Breakfast was delicious, although it did take a little while to arrive. The hotel is very family-friendly, with a lovely kids’ room and outdoor space that our little one really enjoyed. It’s also amazing for dogs, which made travelling with our pet so easy and enjoyable. We stayed in the 4-bedroom Grand Cottage, which was fantastic. Having private parking and easy access to all the facilities made everything very convenient. The staff were incredibly friendly and very accommodating, which made the whole experience even better. Overall, we had a fantastic stay and would highly recommend it.

The room was roomy and comfy, but there were some dusty spots on the surfaces in both the bedroom and bathroom. The cleaning staff could definitely use some more care . I was a little startled to find something curly and hairy on the bathroom counter when I checked in , but it turned out to be just an old eyelash. Additionally, the bath towels were old and stiff. On the positive side, breakfast was very good, with plenty of hot and cold, sweet and savory options to suit everyone’s preferences.

We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay.

all good, but a bit expensive