Illa de Ons Mountain Holidays

Amazing location, great breakfast, very friendly staff, and the free on-site parking was a big plus. The rooms were spacious but basic. The major issue was the terrible internet service in the entire area, which made it difficult to make plans during our stay.

The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms.

Un hotel precioso, nuevo, extremadamente limpio y con muuuuuucho comfort. El staff muy atento y cortés, el desayuno muy bueno el bufett son 15 por persona o a la carta, tiene estacionamiento...hubiera querido quedarme mas días pq está estupendo.

El personal es excepcional. Carmen, de recepción, se desvivió por ofrecernos un servicio impecable. Las habitaciones están limpias y bien ordenadas. Hemos disfrutado de una estancia maravillosa.

Check in was a bit delayed for a late check in. The front desk questioned me several times about the booking and I felt because I was dressed in basketball shorts and muscle shirt I was being judged a bit even after showing the itinerary as if I was lying. But once confirmed her attitude changed. Aside from that the stay was great. Spa and restaurant employees were courteous and helpful. Great buffet options and food was fresh and delicious. The spa amenities were very clean and updated. Outdoor pool areas very clean and well maintained. The curtain in the restroom window was not functioning properly to open.

The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms.

The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms.

Un hotel precioso, nuevo, extremadamente limpio y con muuuuuucho comfort. El staff muy atento y cortés, el desayuno muy bueno el bufett son 15 por persona o a la carta, tiene estacionamiento...hubiera querido quedarme mas días pq está estupendo.