Aberdeenshire and Moray Mountain Holidays

Booked an early check in for 4 rooms as we had a wedding to attend. Called the day before to check this was still good and this was confirmed. Turned up to check in on the day around 1pm to be advised that only one of the rooms was actually ready. Had to take this up with a manager who after 15 mins finally got the other rooms ready. Bit of a shambles to be honest. Rooms were clean enough but quite small. Very very warm, had to use the fan to cool us down

Hotel is nice and in a great location. What isn't great is when you leave an expensive waterbottle in your room on checkout and it gets taken. I called 20mins after i checked out and was told the room hadn't been cleaned yet so they will let housekeeping know and itll be brought down. Numerous calls to reception and he said he had told the housekeeper but had never heard from them since. When i came back on my way past a few hours later he said they haven't heard from the housekeeper and he will get back to me. 5 days later and still no bottle. Might sound small but its a £50 bottle and if they can't return that then what happens if you leave something more valuable. Will not stay again with this poor service.

Booked an early check in for 4 rooms as we had a wedding to attend. Called the day before to check this was still good and this was confirmed. Turned up to check in on the day around 1pm to be advised that only one of the rooms was actually ready. Had to take this up with a manager who after 15 mins finally got the other rooms ready. Bit of a shambles to be honest. Rooms were clean enough but quite small. Very very warm, had to use the fan to cool us down

Hotel is nice and in a great location. What isn't great is when you leave an expensive waterbottle in your room on checkout and it gets taken. I called 20mins after i checked out and was told the room hadn't been cleaned yet so they will let housekeeping know and itll be brought down. Numerous calls to reception and he said he had told the housekeeper but had never heard from them since. When i came back on my way past a few hours later he said they haven't heard from the housekeeper and he will get back to me. 5 days later and still no bottle. Might sound small but its a £50 bottle and if they can't return that then what happens if you leave something more valuable. Will not stay again with this poor service.

Very nice hotel with a lovely room and a good breakfast. Shower was leaking at the hose connection which resulted in a poor flow from the shower head

Booked an early check in for 4 rooms as we had a wedding to attend. Called the day before to check this was still good and this was confirmed. Turned up to check in on the day around 1pm to be advised that only one of the rooms was actually ready. Had to take this up with a manager who after 15 mins finally got the other rooms ready. Bit of a shambles to be honest. Rooms were clean enough but quite small. Very very warm, had to use the fan to cool us down