Disney's Maingate West Mountain Holidays

Broken door handles, property was not clean. Limited staffing

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.

We have stayed at this resort four times this year and have never been disappointed. We always request 6307. It is recently renovated with beautiful Disney decor and we absolutely love it. The pool is impeccably clean we enjoy every part of this. It seems like you’re in a very private area. That’s quiet yet. It’s still close to everything.

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.

Great stay

The hotel lobby and pool is beautiful. The room itself can use a few useful touch ups. For example, there is no full body mirror anywhere and that is unlikely in any other hotel I have ever stayed in. Also, the tv has only basic channels. There was no smart TV in sight that you can log into Netflix or Hulu so laying in bed watching tv was not something we were able to enjoy. Once you walk out of the lobby and enter the section where the rooms are, it was HOT. There was no AC right there. We were rushing to get inside of our room because of the heat. Even the little store has a portable AC unit for the guest that enter. Let's not even mention the $35 per day parking fee that was completely unnecessary. There is no gate, it's just a normal hotel parking lot and hotels.com doesn't even tell you about. We found out at check in, and when the hotel sent us a welcome message through the portal. At that time, it was too late to cancel without penalty. It was bait and switch.

We decided to celebrate my birthday here. The pool closed around 8pm and the hot tub was included in that. Our tv didn’t work because if their WiFi. Our electrical portals didn’t work. The toilet was broken. Breakfast was an orange and a mini donut hole. This was NOT the way I wanted to experience Orlando for my birthday. The bed was comfortable but the pillows were flat. If you have a chance to book elsewhere, DO IT! Only perk?! Comfortable bed View No resort fee. And maybe that’s how they get you. I’d rather pay a resort fee if that meant getting my money’s worth. Zero stars! Never again

There were ants in the bed and bugs that bit my daughter and made her scratch. When we told the property they did nothing about the situation. The pool was nice the onsite restaurant wasn't the best.