Hampton Roads Mountain Holidays

For the price of the hotel, we were expecting much more. The soap dispensers in the shower were out of stock and the shower in general had minimum water pressure. We ordered room service and it was lost, we never got a text saying it was coming. The staff did offer to remake it and brought it right to our room another 45 mins later.

We had to call 2x with HVAC issues for not cooling below 75 - but they were very responsive. Had to call to get a different coffee maker because it didn’t hold any of the water, which went everywhere. Then the replacement coffee maker had coffee dripping everywhere on the counter, despite triple checking the placement, and caused burns on my hand from trying to move it to the sink. I would’ve liked to have coffee available in the lobby past 10am. The coin machine was down so we couldn’t get change to play billiards. Children were playing on the exercise equipment even though a big sign said for 18+ only. The 2 elevators were extremely slow and often reeked of weed. The beds were so uncomfortable and pillows were like pancakes. The people above us kept moving their chairs around and dropping things. We stayed for 3 nights, our backs and necks hurt, and we looked forward to getting home. Overall, not a good mini vacation.

Complimentary coffee machine not working ice machine not working on our floor. Hot tub poor condition. Room dirty. Circular crack on balcony window. Bathroom Tub not draining properly. Hotel needs renovation