Yorkshire and the Humber Mountain Holidays

Duck poop is almost everywhere and they have no kids playground. There is one but its so small. Weird for a holiday park not to have a proper kids play area outside. Next to no food options.

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Central location. Parking is limited so luck of the draw if you get a space. Nice rooms, good breakfast helpful staff.

Beautiful hotel , food in restaurant exceptional, staff very helpful, amazing views !! Dont think they should charge for parking though! Otherwise a lovely place to stay .

Certainly not a 5* hotel as advertised. The room was fine though it was 2 single beds pushed together so there’s always a gap down the middle. The floors are very creaky & you can hear people walking past in the corridor and walking about in their rooms all the time. The walls are paper thin could hear next door talking , having sex & snoring , heedless to say we didn’t get much sleep! . Tiles were cracked in the shower , bathroom also needed a returb. Service was ok but could’ve been better. Food & drinks are quite pricey.

Everything we needed for a weekend stay in South Manchester, ideal for our concert at Wythenshawe park. Extremely comfy beds! Helpful owners and free onsite parking. Would recommend

Bugs were all over the room! The door over the garden, couldn’t close it! So I had to go outside, to put a table behind it in order to close it! I asked reception to rise up my complaints to management. They even did care to contact me! Very awful service and experience.

We stayed 10 nights this trip (split stay), and it was our second time at the property. We absolutely love the location! It is such a great hotel and the value is awesome. We will return again!