Vosges Mountains Mountain Holidays

Location is great

Everything is amazing Thanks

Most of the staff members were great housekeeping was iffy. Some days the room was cleaned and tidied some days nothing much was done and the bed was not made. Fairly quiet shops around but they have odd opening and closing times. Great restaurant attached to the hotel open for lunch and dinner you can get room service from there to your room which is great affordable and delicious. Hotel breakfast was good nice coffee tea pastries fruit eggs etc. We felt safe and loved the ability to walk around easily. Would stay again.

Charming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full ofCharming old-style room with a comfortable bed. The bar was cozy with good cocktails. Special thanks to Tom, the waiter — very friendly and full of positive energy. He was the highlight of our stay. positive energy. He was the highlight of our stay.

Staff was not helpful when trying to check in or out. The staff refused to allow any new guests to check in prior to the 4 o'clock stated time causing a traffic jam of guests at the desk.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Very lovely and welcoming staff

convenient location for our 1-night stay and the staff was friendly and helpful

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.

Comfortable, lovely large room with a huge bath and great toiletries. Wish we could have stayed longer.