Tenerife North Mountain Holidays

The hotel is situated just in the front of the beach. The sunset view from the balcony of the panoramic room was breathtaking. We had 16 drinks on our arrival delivered to our room included in the price of the room. Nice surprise. There are a lot of shops and restaurants around this area but we were dining in the hotel. Every day was a different menu. It’s not the fine dining but the food was a good quality and to anybody’s test. The pool area is quite active, plenty of entertainment. A lot of sunbeds was available around the pool. And the water in the pool was warm and pleasant. The reception staff is very nice. We would recommend this hotel and we will be back to this place in October.

Clean restaurant and bar/pool, helpful staff, rooms were a bit outdated but with good views - food let it down.

Nice hotel, rooms bit small for 2 adults and 2 kids, staff friendly

Nice hotel, rooms bit small for 2 adults and 2 kids, staff friendly

Negatives-Terrible noise pollution from nearby pubs & clubs until 5am. Our rooms 333 & 334 suffered damp bedding due to faulty air conditioning throughout our stay this also caused a musty smell and black mold was present around the unit and our room especially the bathroom-We quickly became ill. Some reception staff are quite rude and dismissive and don’t want to help resolve the issues, denying or using excuses for any issues we faced instead of trying to rectify them. The exception being Javier & Ekaterina who had good customer service & tried to help me resolve the issues I was facing even though they couldn’t. The bar staff are extremely rude and the quality of drinks and snacks is poor. We preferred a short walk to Dialprix Paradero supermarket to buy our drinks and snacks. They have a deli for sandwiches, boxed salads & coffees Hassle getting free €38 food credit due-had to email our proof to the hotel & Expedia helped Positives-the cleaning staff are fantastic and do a great job. The breakfast included with our stay was decent, and the catering staff were brilliant with my son’s coeliac and wheat allergy making sure he always had pancakes or omelette made fresh and free from contamination. The area around the hotel is quite grimy and feels unsafe. We were also warned by local shops to be cautious in this area. Overall- it wouldn’t be a hotel or area I would revisit, however a short trip to los Cristianos or Costa Adeje & you get a much nicer impression of Tenerife

Nice accomodation for backpackers. Clean, rustical.