Hoogezand-Sappemeer Mountain Holidays

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

The property is in a lovely location but communication from the staff prior and during the stay was poor. Check-in was also very poorly done and communicated. We communicated that we would be arriving for late check-in a week prior to our stay multiple times via email and phone call with no clear communication back. Upon arrival they couldn’t locate our reservation and then we had to have the property security to get us the keys to our accommodation. It appears to be a systemic issue.

Listen, this place right here...this is the place to be. I'm a big traveler and have stayed in dozens of hotels from The Ritz to La Quinta and this place topped them all - and this was my first time in Amsterdam. Absolutely unreal. Not only is it probably the best location in the city to see literally anything of interest, but the property itself is top notch. It has an incredible interior, it has an incredible bar (one of the best bars in Amsterdam, period). It has a beautiful courtyard and a restaurant with incredible food. And the rooms?? Yeah, imagine having the best shower ever and having perfectly temperature controlled with plenty of space in even the smallest rooms. But that's not even the best part - my Fiancé and I wanted to go out to eat so I insisted we converse with the concierge since the rest of the hotel was already 10/10, we must've gotten 5 recommendations for restaurants and tours from them and each one was off the charts. The first restaurant we went to greeted us and when we sat down...BOOM, glass of champagne at the restaurant COMPLIMENTS of the rosewood. Check in was easy, they took our bags, they called us Ubers and ever person there was friendly - I will seriously not stay anywhere else in Amsterdam when I return - there's no point - this place has everything you need. (Also shoutout to the concierge, Mara - sorry about the spelling - she totally rocks and they should pay her whatever she desires)

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

Die Unterkunft ist neu und sehr gut ausgestattet Die Lage ist toll. Alles sehr gepflegt und ansprechend. Was uns aber richtig geärgert hat war, am Tag der Abreise haben wir verschlafen und sind 20 Minuten später angerufen worden das wir die nächste halbe Stunde auschecken sollen. Das haben wir auch gemacht aber die Unterkunft hat einen Teil der Kaution einbehalten weil wir ein wenig zu spät dran waren. Da wir dann sowieso mehr bezahlt haben hätten wir es gut gefunden das wir dann auch wenigsten in Ruhe auschecken können! War etwas ärgerlich…