Dedham Vale Mountain Holidays

The hotel was in an awesome location super close to Earls Court Station which made it easy to get everywhere. The room itself was small but perfect for a few nights stay and had everything you needed.

Staff was very helpful with an early check in and organizing a taxi to the airport. I didn’t love the room lay out—the separate toilet and shower was a bit odd and had no ventilation.

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Property was beautiful! Very modern. Great location.

Property was very very centrally located. The rooms are clean, staff were friendly and helpful. Any minor maintenance issues were promptly dealt with. The housekeeping staff were all amazing. Perfect for an extended stay

Property was very very centrally located. The rooms are clean, staff were friendly and helpful. Any minor maintenance issues were promptly dealt with. The housekeeping staff were all amazing. Perfect for an extended stay

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.

Sitting out on the balcony and overlooking the Thames into the evening made the weekend very special. Staff were attentive and very polite. Would definitely recommend if your want a good view of London day and night.

Staff was very helpful with an early check in and organizing a taxi to the airport. I didn’t love the room lay out—the separate toilet and shower was a bit odd and had no ventilation.

Property was beautiful! Very modern. Great location.

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Absolutely not as advertised

Property was beautiful! Very modern. Great location.

Staff was very helpful with an early check in and organizing a taxi to the airport. I didn’t love the room lay out—the separate toilet and shower was a bit odd and had no ventilation.