Poole Keynes Mountain Holidays

Lovely hotel. Dog friendly

Very nice clean spacious room

Just because I had a well priced personal deal through Expedia that shouldn’t have meant that I got awhat looked like the worst room up a flight of stairs that felt like the servants quarters, that had mould and mildew around the window and in the bathroom. Room desperately in need of refurbishment. Although I had read that the hotel had a lift, which was essential for my needs, there was no mention in the description that this room was stairs only access. I didn’t request lift access as assumed there was one. Reception greeting and check out was very minimal with no interaction other than was absolutely necessary so no feeling of being welcome or valued. Not somewhere I would stay again.

Breakfast menu was quite lean on the cold/continental menu but had varied with the hot food. Could do better with the continental breakfast section. Take note that parking isn’t free or complimentary.

If you want to stay in a small characterful boutique hotel in a very pleasant area of Cheltenham then look no further. The hotel has a very welcoming feel and all members of staff we met were really helpful and pleasant. The hotel has a really lovely lounge area and if we were staying longer, I would have definitely used it as a quiet reading spot, likewise the small courtyard area adjacent to the restaurant. We stayed in Room 14 which was on the top floor of the hotel. As there is no lift, probably not the best room for someone with mobility difficulties as the stairs are quite steep, although this wasn’t an issue for us and the room was beautiful. We also liked the personal touches in the room of the port, biscuits and biogs of the main members of staff. But the stand out factor of our stay was the food. We had dinner and breakfast here and both were exceptional. I don’t normally have three courses but couldn’t resist the scallops with pea purée, followed by fillet steak and finally a rhubarb soufflé. Breakfast was also a triumph. So huge thanks to both chefs - you certainly delivered and we would definitely recommend you. All in all the hotel made our stay in Cheltenham and I would definitely recommend it.

Lovely hotel. Dog friendly

Very nice clean spacious room

Just because I had a well priced personal deal through Expedia that shouldn’t have meant that I got awhat looked like the worst room up a flight of stairs that felt like the servants quarters, that had mould and mildew around the window and in the bathroom. Room desperately in need of refurbishment. Although I had read that the hotel had a lift, which was essential for my needs, there was no mention in the description that this room was stairs only access. I didn’t request lift access as assumed there was one. Reception greeting and check out was very minimal with no interaction other than was absolutely necessary so no feeling of being welcome or valued. Not somewhere I would stay again.

Spa was excellent I had a room in The Paddocks and (as a single female) felt quite vulnerable on the 5 minute walk to and from the main building behind quite a tall hedge. Also my room wasn’t made up prior to the second night. The Poolside was lovely, staff were great and food/bar area all as expected. Will visit again (but ensure I’d be staying in the main building).