Marina El Alamein Mountain Holidays

Prices are for luxury hotels but staff ruins your experience, untrained, rude and you have to speak to a manager about basic hotel amenities and supplies to get things done. They have the nespresso machines in the rooms but they do not supply nespresso capsules unless you asked, someone trying to be smart over there may have suggested to save few bucks. Even though you have a credit card on file they keep harassing you with bills to sign the moment you order something claiming that people order f&b and do not pay for them. We requested transportation to a close by hotel, and after we were quoted a price they increased the price the day of, and claimed that no one called to book and that they didn’t know anything about what we were talking about until we got a manager to resolve the issue and honour the agreement. They have limited restaurants if you do not like to dine in their boring buffet. In the Italian restaurant they served us the 2nd course before the appetizer and the first, when we complained they said come back the next day and will do it perfectly and same thing happened again bread and oil were served after the main course. Poor service poor staff training and outrageous prices for such service. Save yourself the hassle and avoid this hotel at all costs.

Best experience. Amazing staff. Worth every penny.

Very modern and trendy. The staff are very responsive and helpful. I would have loved having real coffee though anywhere around the hotel rather than instant coffee and if they provide more water bottles in the rooms. Overall excellent experience.

Excellent location, Staff and room size. Hotel is outdated and needs to be renovated, food quality can be imporved and they will need a coffee machine update

Best experience. Amazing staff. Worth every penny.

Excellent location, Staff and room size. Hotel is outdated and needs to be renovated, food quality can be imporved and they will need a coffee machine update

Prices are for luxury hotels but staff ruins your experience, untrained, rude and you have to speak to a manager about basic hotel amenities and supplies to get things done. They have the nespresso machines in the rooms but they do not supply nespresso capsules unless you asked, someone trying to be smart over there may have suggested to save few bucks. Even though you have a credit card on file they keep harassing you with bills to sign the moment you order something claiming that people order f&b and do not pay for them. We requested transportation to a close by hotel, and after we were quoted a price they increased the price the day of, and claimed that no one called to book and that they didn’t know anything about what we were talking about until we got a manager to resolve the issue and honour the agreement. They have limited restaurants if you do not like to dine in their boring buffet. In the Italian restaurant they served us the 2nd course before the appetizer and the first, when we complained they said come back the next day and will do it perfectly and same thing happened again bread and oil were served after the main course. Poor service poor staff training and outrageous prices for such service. Save yourself the hassle and avoid this hotel at all costs.

I used to love that hotel but the service and food quality dropped significantly. The rule for pool usage and allowed swimming suites changed and seemed that people use swimming pools wearing their regular clothes. Instead of fresh squeezes they offer packages juices that taste like plastic. In the whole hotel there was no US outlet adapter, all the room outlets don't work for US electric devices or electronic charges. The quality dropped significantly after management change. I will no longer stay there again.